Wallace Hyundai

“Genuinely great and life changing experience at wallace Hyundai. The showroom is exceptionally clean and very organized, thanks to James Krug who does a great job. The cars are very organized and displayed well thanks to Shawn Wickman. The sales people have a positive attitude and are very hard working and caring. The GM Amir Saleem is caring and will work hard and be persistent to get the deal done for you where you feel comfortable. I would also like to thank the president of the company Lee smith who treats everyone with respect regardless of your position. If you’re looking for the best price and best experience, I suggest you give Wallace Hyundai an opportunity to earn your business.”

“BUYER BEWARE. I bought my wife a Certified pre-owned vehicle and drove it home only to find out that the car would not lock and one of the tail lights had a puddle of water in it. I immediately turn around and go back to the dealer and return the car. As you should know that the ALL of the vehicles functions should be checked as part of there 150 point certified pre owned check list. They told me that service had closed and they will look at the car Monday. My wife and I discuss later that night that this is ridiculous that we buy a CERTIFIED PRE-OWNED car and we can’t even lock it in our driveway. We went back to the dealership the next day and Amir the GM immediately puts us into another CPO without questions asked. I drive the new CERTIFIED PRE-OWNED car home only to find out the that both of the tail lights have puddles of water in them and one of the tail lights was cracked! I call the salesman and tell him. I bring the car back in and they look at the car. Gio the salesman tried to argue that water in the tail light HOUSINGS is “cosmetic” and is not covered under CPO warranty being that the tail light bulbs still work. I argued to him that the functionality of the tail light housing is compromised being that water is getting in the housings and will damage the internals of the lights eventually. After the argument and some other people inspecting the lights Gio the salesman tells me that they are gonna order the partS and sets me up with an appointment. A couple days later and only a few hundred miles, the service light came on! I call the salesman and he tells me to just reset the light because the technician may have forgot to reset it during the CPO process. Being a technician myself I refused to reset the light without having documentation of the last service which I was not provided upon purchasing the vehicle. Gio my salesman told me he would be to busy to get the service documentation that I wanted and I would once again have to come into the dealership and get them myself at the service counter. Kind of ironic that a couple days after the salesman told me to reset the service light. I go to a family member’s house and they tell me that there is an oil stain on there brand new driveway where my CERTIFIED PRE-OWNED vehicle was parked. I crawl under the CERTIFIED PRE-OWNED vehicle and the engine is heavily leaking oil within 15 days of ownership along with the service light not being reset and water in both the tail lights. I immediately go back to the dealership and express my concerns of how the vehicles they are selling as CERTIFIED PRE-OWNED cars are fraudulently advertised being that this is the second car I have had to return with issues. I demanded to be put in a third car and Gio basically told me that he can sell me a new car because I keep finding problems with the CERTIFIED cars that they inspect and sign off on! I refused a new car unless he would give me one for the price of the one I just returned and he said they could not do that. They were unwilling to work with me and get me into a third car after selling fraudulently certified used cars twice!! I asked for the CPO checklist which was not presented to me at all and It was never even signed by me to acknowledge that the vehicle was properly inspected!!! The checklist was signed by the technician and specifically said the car was not leaking oil on the checklist but it most definitely was. I will provide pictures because I documented everything. Basically all they said was that they will fix the oil leak. I send my car to service to have the oil leak fixed and the tail lights replaced. After the repairs I go to pick up my car and they fixed the oil leak coming from the oil filter housing from an incompetent tech unable to properly do a simple oil change during the CPO process. They also only replaced one tail light and it was the one that had a cracked housing and not the other light that was holding water. THIS DEALER SELLS FRAUDULENTLY CERTIFIED USED CARS. DO NOT BUY FROM THEM!!!”

“Ivan and Thomas were great! Four years ago we bought a car from Wallace Hyundai and the experience was terrible but Ivan and Thomas have redeemed Wallace Hyundai in my eyes. They were upfront and quoted me exactly what they said they would. I really appreciate their honesty. I only wish that car dealers websites in general reflected a more accurate car price. I’d rather come in and pay less for the car than I expected to then to end up paying more than I expected. I feel like they’d end up with happier customers in the end. Ivan bee and Thomas at Wallace Hyundai are stand-up guys and we enjoyed working with them.”

“I was halfway through my lease and currently expecting another child in a few weeks. My husband and I have been trying to figure out options for a larger car or second vehicle. I went into Hyundai and met Mauricio. I gave him my list of wants and needs and I was able to drive away the same day in that larger vehicle as well as very happy with my payments and new lease contract. Mauricio was very sweet and a family man from the beginning and understood what it meant as a parent to want the safety and reliability of a newer vehicle. Thanks Mauricio!”

“Overall great experience. Even though I thought it was weird, I requested a female salesperson. Apparently, it's not weird at all. I feel like it made all the difference in the world, women supporting women, and my comfort level was so at ease. Request Mybel (my-bell) Mora and you won't be disappointed. I purchased a 2026 Hyundai Palisade. Overall, it took about 3.5 hours from walking in ready to purchase to leaving, which I thought was fast. My husband literally took all day at Wallace Ram for his purchase. I already had a good interest rate pre-approved from my bank but it was the weekend so I let them try to find financing as good or better. I didn't think they could so I assumed I'd have to wait until the bank could do their thing on Monday, but they work with third party lenders and found me the same rate through Mid Florida Credit Union. I would have never guessed but it worked out and was way less of a hassle than going to Truist who had all sorts of hoops to go through (pay stubs, bills for verification of address, etc,). But I do recommend rate shopping before you go because the best rate was not the first rates they gave. Typical dealership, you always have someone in your face when you pull up on the lot, which annoys the crap out of me. I had returned multiple times, and the main manager here eventually read my personality right and gave me my space. Customer service isn't always about throwing yourself in the customer's face, and on my last visit I was pleasently surprised he didn't other than a brief cordial recognition of my return. My experience was better by allowing me my space, so that goes towards the 5 stars - thanks for not making me feel like an a** shewing you away.”