Frontier Toyota

“My experience at Frontier Toyota was exceptional. Jonathan Smith helped me, letting me know what Toyota would be looking at for my Maintenance check and would be calling me when my car was ready. Jonathan was patient and explained everything to me to make sure I understood. He was professional, polite and had great customer service skills. He will be the person I will be asking for when I need my car service. Great em.”

“When my dad and I stopped by to browse cars, we didn't expect to end up driving out with one on the same day! But with the help from everyone there – ESPECIALLY J.J. Sagun with negotiations and Belen Gonzales with paperwork, both super helpful with our purchase today and super friendly too – we were able to pick up a fantastic Corolla at a really good price. Will be coming back here solely for the customer service, love these guys.”

“We had the best experience with Frontier Toyota. JJ our sales person wasn’t pushy but was determined to get our business. He worked very hard to meet our terms and complete the purchase. JJ listened to our concerns, so we could feel comfortable with our decision. He is an asset to Frontier Toyota. He is one who listens to his customers and seeks to meet issues within his ability. We explained the deal we were comfortable making and he came back with the exact deal we were asking for. He didn’t force us to haggle back and forth. Straight forward with what Toyota could offer and allowed us to settle on those offers. He was truthful the entire time. He asked us what it would take to keep us from going to another car manufacturer, and then put together a fair purchase agreement. Thank you JJ for making this a great experience!”

“I’m very disappointed with the ongoing issues I’ve had with this Toyota service department. I received an oil change here on June 23, 2025. On Nov. 27, 2025 I started hearing a loud noise coming from my car. When I checked the dipstick, the oil was almost completely empty, far below the minimum mark. My car does not leak oil, so I had no explanation for how this happened. I brought my car back on November 28, 2025 to ask why the oil was so low. Dean told me that my car “might be burning oil inside,” which didn’t make sense. I asked to speak to a manager, but no manager was ever called. I requested that the oil be replaced at no cost since the previous service was clearly not done correctly, but Dean said my car was already due for an oil change at 5,000 miles. I showed him my current mileage (87,809) and the Toyota sticker from June that said the next change was due at 88,826 — meaning I still had 1,017 miles left. Despite this, I was still charged. And did also said he was going to apply $10 discount for the oil change and he failed to do. Unfortunately, this is not the first problem I’ve had here. I previously asked Toyota to take care of an open recall involving the battery, but they never did. Also, I purchased a battery from Toyota and only lasted a year and kept dying. Even after showing them photos and video of acid leaking all over the battery, they refused to replace it and told me it “tested fine.” I went to AutoZone and Sam's Club to get the battery tested and at both locations the battery did not test fine, I was told I needed a new battery so I purchased a new a new battery on August 30, 2025 and had it installed by another mechanic — and I have not had a single issue since. During my visit on November 28, Dean suddenly told me they would now fix the open recall and replace the components holding the battery. I asked why this was never addressed earlier, especially since I repeatedly requested it. He simply said he didn’t know. Now Dean/Toyota is saying that the alternator and several other parts are damaged, and I can’t help but wonder if this was caused by the battery issues that Toyota failed to address and the recall they ignored for so long. I emailed Dean to see if any of these new issues will be covered under the guarantee but as of today 12/03 he has not responded to my emails. What is even more concerning is that after talking to several family members and friends who also go to this Toyota in Valencia, I learned they have had similar problems, including being charged for oil changes that were apparently not performed. I’m sharing my experience so other customers are aware and can double-check their services. A dealership should value honesty, safety, and proper care — and unfortunately, I have lost confidence in this location. I will update when and if I do hear from Toyota.”

“We had a wonderful experience with Roberto. He made sure we got the best deal on our cars. Roberto went above and beyond to make sure we were satisfied. From test driving, color choosing, and overall comfort. Thank you Roberto! We feel very fortunate for all your help and guidance.”