Mercedes-Benz Maybach of San Diego (Penske)

“From the moment I walked into Mercedes-Benz, the experience was exactly what one would expect from a world-class luxury brand. My sales representative, Ryan, embodied the level of excellence, refinement, and professionalism that defines Mercedes. Attentive without being intrusive, knowledgeable without being pushy, and truly committed to delivering a seamless, high-end experience from beginning to end. Every detail was handled with care. The process felt elevated, respectful, and perfectly aligned with the prestige of the brand. This wasn’t just a transaction — it was an experience. Luxury is not only about the vehicle; it’s about how you are treated. And in this case, it was exceptional. I can only highly recommend.”

“My daughter recently purchased her first car, and we truly couldn’t have asked for a better experience. Working with Nicolette Paiva was exceptional from beginning to end. From the moment we walked in, she made us feel genuinely welcomed and completely at ease. She was knowledgeable, patient, and highly professional throughout the entire process. Nicolette took the time to answer every question thoroughly, explain all the features in detail, and most importantly, ensure my daughter felt confident and comfortable with her decision. At no point did we feel rushed or pressured — instead, she made this important milestone feel exciting and meaningful. The entire experience was smooth, transparent, and stress-free. We are incredibly grateful for her guidance and support, and I wholeheartedly recommend Nicolette to anyone looking to purchase a vehicle. She truly cares about her clients and goes above and beyond to create an outstanding car-buying experience.”

“My husband has been coming to this particular location to buy his Mercedes for close to 20 years. He bought me a new car for Christmas but I was in an accident and it was totaled by the insurance company. This time I wanted the car of my dreams. My husband called Frank Daymia who is his go to guy at Mercedes and they had it in stock. When I tell you that he is so incredibly kind and knowledgeable that is an understatement. He made the process really easy. He is so incredibly professional but is still very warm and welcoming. He went through everything that I needed to know about my new car. He had it washed with a bow on it. We will never go anywhere else for our Mercedes. We will also only go to Frank as he is so amazing and goes above and beyond for his clients. I would recommend Mercedes to anyone who wants a luxury car and I would definitely recommend Frank because he is the absolute best!!”

“I bought a pre-owned vehicle here and couldn't have asked for better service! Nicolete and Gene were amazing to work with throughout the whole process. They made everything smooth and made sure I knew that I could communicate with them at any time about any questions I had. They really worked hard to get me a great deal and I couldn't be happier! I highly recommend working with either one of them. Thank you both so much!”

“I would never have thought I would be giving a five-star review to the service department at a dealership, but I'm happy to do so for this one. The short version is...I recently took my E450 coupe in for an A/C issue and it took about two weeks for them to diagnose and repair the issue. The car is under factory warranty, the needed repairs were made, and I was provided a nice loaner while mine was in the shop. After picking up my car, I received a survey from MBSD. I gave them an average rating for my experience based the unexpected length of time it took and lack of timely updates. The following day, I received a call from Elvira Michel regarding my survey. We had a great conversation. I explained that I wasn't upset, just wanted to give honest feedback related to this particular visit. I had purchased the car there and had a great experience with the dealership then. She explained that there was a major shortage of technicians during that time, apologized for lack of updates, explained what she has done to correct it going forward, covered the $19.95 service fee for the loaner, and even sent me an Amazon gift certificate. In this day and age, I feel that customer service is a thing of the past. Well, that is definitely not the case at MB San Diego. I wasn't an upset customer, just gave some honest feedback which was clearly taken very seriously. They are absolutely deserving of this five-star review.”