Tri County Toyota

“In mid-October 2025, I was in contact with Tri County Toyota because I told my wife I wanted to buy her the vehicle she built online. We were referred to Tri County Toyota and had the privilege of meeting Frank Cocco who would become our Sales Consultant. Frank assisted us in every way imaginable. He gave us an education in our car buying experience and kept us updated with its progress. I truly appreciate his professionalism and commitment. In a word, he was simply “awesome!” Today, thanks to Frank Cocco's dedication at Tri County, my wife had the biggest smile on her face. Her heart filled with joy also filled me up too. In short, Frank and Tri County Toyota nailed it! Without hesitation, I would recommend Frank to anyone who wants to buy a vehicle. We were treated like rockstars.”

“If you go to Tri County Toyota make sure to ask for Tia. She was so patient with all of my questions and multiple test drives. I'm really happy with the car I purchased and I felt like Tia was invested in helping me find the right fit for me. Good vibes all around. She's wonderful to work with.”

“Jeff provides excellent, responsive and thorough customer service. I was in and out in under 2 hours and made the appointment just a few days ahead. What I love most about this dealership is that they explain what’s going on with your car and what you should prepare for so that you’re informed. I’ve only been here once, but I can’t say enough good things about this dealership and hope to have a long relationship. Jeff’s professionalism and attention to detail made the entire experience the best! Thank you!”

“I recently had the pleasure of working with Tia White, and I can honestly say she made the entire car-buying experience smooth, enjoyable, and completely stress-free. From the moment I walked onto the lot, she greeted me with a warm smile and a no-pressure attitude that instantly put me at ease. She was knowledgeable, patient, and genuinely listened to what I was looking for. She answered every question with confidence, offered great advice, and made sure I felt comfortable every step of the way. What truly stood out was her honesty and dedication to helping me find the right car—not just making a sale. Thanks to Tia, I drove off in a vehicle I absolutely love, and I couldn't be happier with my decision. If you're looking for a trustworthy, professional, and all-around amazing car saleswoman, look no further. I highly recommend her to anyone in the market for a new or used car!”

“Serious red flag with this dealership. They advertise vehicles as Toyota Certified, but the car I purchased had major mechanical and safety issues. It clearly didn’t meet Toyota’s certification standards. Toyota should investigate their certification process. On June 16, 2025, I visited Tri County Dealership for a scheduled test drive of a Toyota vehicle. Prior to my visit, I received an email from their team confirming the vehicle was Toyota Certified, which assured me of its quality and condition based on Toyota’s strict certification standards. Based on that representation, I proceeded with the purchase. However, after receiving the vehicle, I noticed multiple issues that clearly contradict what was promised, both in terms of cleanliness, functionality, and mechanical integrity: ⸻ 🔹 Interior Condition • Strong foul odor (suspected to be dog urine) throughout the interior. • Heavily stained seatbelts and upholstery. • Broken plastic covers under the front seats (only one was replaced). • Non-functioning seat-folding lever behind the driver’s seat. • Exposed and damaged components in the seating area, which could be hazardous. 🔹 Mechanical & Structural Issues • Suspension instability and suspected strut issues. • Multiple holes in the frame structure with rust and poor-quality repaint, suggesting prior unreported damage. • Numerous misaligned and mismatched components that are inconsistent with factory-standard assembly. ⸻ These conditions were further confirmed by an independent appraisal inspection expert, who reported that the car was unfit for safe use. Based on this, I believe the vehicle was misrepresented during the sale process — both verbally and in writing — particularly in regard to its Toyota Certification and overall condition. I attempted to return the vehicle, but this request was declined by GM Jack Donaldson , When I returned to the dealership to raise concerns about the vehicle’s condition, I spoke with Used Car Sales Manager, Scott Herbert, who told me to have the car inspected independently. He assured me that if any issues were found, I could come back to him to address them. I followed his instruction and had the vehicle inspected by an independent appraisal expert, who confirmed significant safety and mechanical issues, as well as signs of possible structural damage — all of which would disqualify the car from meeting Toyota Certified standards. Despite this, my attempt to return was denied. I am now requesting that Tri County Dealership take full accountability As a result of this agent’s dishonesty, I was almost warned of being fired from my job because I had to go to them more than five times and I had to leave my job and go to them. I went through difficult times and wasted time for me and my family, as I have 3 children and a wife, and the car is the main means of transportation for my large family. NOTES : The car in the picture is not the car that was sold to me. It is a 2021 Toyota Highlander. I will continue to go there and to the public places around the dealership to express my opinion until my problem is resolved by returning or replacing the car. The car is still in their possession. I refused to take it back because it is unsafe to drive.”