R M Burritt Motors Inc (Chevrolet Buick)

“I bought a used Silverado and couldn't be more happy with it. I was in and out with a new truck in just a couple hours. The Silverado even looked better in person than it did online.”

“I bought a new equinox in 2013. I've had it serviced here at Burritt since purchase, but lately things have been bad. Bill the service manager lies and stole my muffler. My car was getting a bit loud. I stopped in and after looking at it I was told it needed whole new system at $850. I said no I can't afford that, and I would let them know. I looked thru papers at home and found receipts for new one less than 4 years ago. I called my nephew he came out to look at it. We were surprised no muffler. We called and were told "no" they didn't remove it. Went over there and then was told yes they took it off, we asked to see it. Of course it had been tossed. Went to Mavis. They replaced muffler and some pipe $325. Surprise didn't need whole system, and maybe not muffler but.... as a side note we discovered that reson for replacement in past ... a recall on the muffler, yes that one I paid for less than 4 years ago was a recall. Hmm. BTW IM A SINGLE ELDERLY WOMAN GO FIGURE. I WILL NEVER RETURN”

“Purchased a Truck back in MAY and still have not received the title for the vehicle. It was purchased CASH. I have reached out several times with zero response. I just get the title departments voicemail with zero returned calls.”

“I totally understand that buying a car is a business transaction and the dealership needs to make money, but what I don’t understand is why they push away business by employing a sales rep who is completely deceptive and dishonest. I made an appointment to test drive a 2017 Ford van. It was advertised as being in excellent condition with only 26,000 miles. The advertise price was $22,995 and the posting on their website encouraged prospective buyers to “make an offer.“The photos showed a nice looking van that apparently had been lightly used with only an average of 4000 miles driven a year. Carfax shows it has no accident history. I confirmed with the sales rep, Anita, that it was available and scheduled a test drive. An hours drive later I arrived at the dealership to see a filthy van, which looked nothing like the photos. The entire body was filled with scratches and dings; the hinges of the cargo door we’re both visibly rusted; the hood did not close and was misaligned; and there was a crack in the front grill directly below the hood latch. Just by looking at the vehicle it had obviously been in an unreported accident. Probably went nose first into a handicap type parking space with one of those cement, pylons and misjudged, hitting the grill, cracking it, and making the hood all bent so it won’t stay closed. There’s no way the dealer couldn’t see what my own eyes saw. Sitting on the passenger seat caused the seat trim to fall off. Literally just fell right off. The cloth interior was so stained that my companion who was with me wouldn’t sit on the seat directly without putting a jacket down. Totally gross. Quite honestly I felt like someone was pulling a prank on me. Asking price on this car was $23,000. When the sales rep asked me what I thought, I chuckled and said “looks like somebody beat the hell out of this car.” She replied that she knew there was a problem with the hood, and that she agreed there must’ve been a minor unreported accident, but didn’t think it would matter to me. She also told me the price on the van was nonnegotiable, which just made me completely break out laughing as the web site encourages the buyer to ;make an offer.' Her behavior was unbelievable and totally dishonest, and she intentionally wasted my time hoping I would buy a new vehicle. I’m not sure what this dealership or the sales rep was thinking, but I will never purchase a vehicle from any dealership who practices this type of deception. Be honest for God sakes! If a vehicle is damaged and you intentionally do not disclose that - you are only hurting your own reputation. Dealerships are a dime a dozen - but good reputations are not. Word-of-mouth is everything!”

“First time the hubby and I bought a car together. What an excellent experience working with Mike Polczak-Burritt Motors (CDJR Sales/Leasing Consultant) & the rest of the staff. Mike listened and brought out cars for us to test drive, exactly to the specifications we were looking for. Their inventory has something for everyone. They were never pushy or suggested anything we did not need. It was a very relaxed and stress-free experience. I highly recommend Burritt Motors, Mike Polczak and staff.”