AutoNation Honda Miami Lakes

“I brought my vehicle to Honda de Hialeah on two occasions (11/12/25 and 12/16/25) due to a battery issue where the vehicle would drain overnight and required jump-starting. During the first visit, the service department diagnosed the problem as a bad battery and required me to purchase a new one for $437.76. I trusted their professional diagnosis. Only days later, the vehicle presented the exact same issue, so I returned to the dealership. After keeping my car all day, I was initially told it was ready, then later called and told it was not and that additional testing was needed. Eventually, I was informed that the battery was never the issue. Instead, a component inside the driver’s door was causing a voltage drain, and I was told the repair would cost over $700 more. This clearly indicates that the original diagnosis was incorrect, resulting in unnecessary expenses. I requested a reasonable resolution: applying the cost of the battery toward the correct repair and paying the difference. The Service Director only offered a $150 credit, which was unacceptable. To make matters worse, they refused to provide the diagnostic report, claiming it was “free,” even though it was offered because this was my second visit for the same unresolved problem. I escalated the issue to the General Manager, who also refused to provide documentation or offer any meaningful solution. I left the dealership without a repair, without documentation, and without any assurance regarding the condition of my vehicle. This dealership showed a complete lack of transparency, accountability, and customer service. I do not recommend Autonation HONDA Miami Lakes 👎”

“I have been satisfied and extremely content with the service and handling of the delivery and process of my new vehicle of 2026 Honda civic sports car. Juan and Luis have been exceptional with their customer service and deserve praise and bonuses for all of their efforts and time. If you plan to get a new car or even a newer car to you. Autonation Honda will be there for you. Guaranteed. Highly recommend for anyone and everyone”

“This is my 5th lease with Honda and hands down the best customer service I’ve ever experienced was at Honda AutoNation in Miami Lakes. Roberto was personable, caring, honest and attentive from the moment I walked in. He took into consideration all my needs and concerns. I didn’t think twice about leasing another vehicle. Alexis, the Financial Advisor, was also a true pleasure to work with. None of that back and forth BS that dealerships usually do. To the point, no lies or gimmicks on the final cost. I truly recommend this dealership!”

“My daughter and I were interested in buying a Honda CR-V Hybrid. We already had an idea of what we wanted, and since another dealership was unable to honor the online price, I contacted AutoNation Miami Lakes Honda to avoid wasting time. I spoke with Gabriel Fernandez, explained exactly what we wanted, and the price we had seen online. Gabriel immediately checked with his manager, Mr. Manuel Lima, and reassured us that the online price would be honored. Shortly after, we were on our way to the dealership. When we arrived, Gabriel greeted us warmly and started the process. We had a few additional requests, and he handled them with professionalism. With the help of Mr. Lima, all of our questions were answered thoroughly. Mr. Lima also came out to introduce himself, and he turned out to be one of the friendliest, most down-to-earth managers we have ever met. By the time we moved to the finance department, we truly felt like part of the Honda family. We then met with financial manager Mr. Alexis Gomez, who, just like the rest of the team, impressed us with his knowledge and personality. Buying a car can be a long process, but even though everyone stayed almost an hour and a half past closing, we never felt rushed — in fact, the team made us feel quite the opposite: welcome and valued. I’ve purchased many vehicles over the years, and I can honestly say this was the best experience I’ve ever had. Way to go, Team Miami Lakes! We will definitely be returning.”

“I had an excellent experience with Honda Services. From the moment I arrived, the staff was professional, friendly, and attentive. They explained everything clearly and made sure I understood the work that was going to be done. The service was completed on time, and my car runs perfectly now. The waiting area was clean and comfortable, and they even kept me updated throughout the process. I really appreciate the honesty, efficiency, and customer care. I highly recommend Honda Services to anyone looking for reliable and trustworthy maintenance for their vehicle.”