Flow Auto Center (Sat Saab Hum Pont Buick GMC)

“The service person, who happened to be a male, was extremely professional, courteous, and attentive to the service I wanted for my Buick Envision. I was very pleased that he explained what would be included in that service. Keep up the great work!”

“DO NOT take your vehicle to this dealership for service. I took my 2017 GMC sierra there because a lifter failed. Got my truck back and noticed the AC wasn’t blowing cold air, there ended up being a hole in the AC condenser. They said there was no fault if theirs so I fixed the part myself. A month later I noticed the valve cover gasket was leaking even though they had just replace them. I took the valve cover off and they broke my valve cover and tried to JB weld it back together.”

“In summary: GMC took my money, didn’t deliver the product, and now the management is not calling me back. Maybe I should replace my Yukon XL Denali for a new Ford Expedition or a Lincoln Navigator just so I can deal with a professional dealership. Background: In early November, we had a crack in the wheel (rim) of our GMC Yukon XL Denali, and we took it to the dealership to get a replacement (I drove there on a spare). The dealership ordered a new wheel right away, we paid for it upfront, and they put the old wheel in the trunk of my car while we waited for the new wheel and install (the tire is fairly new, so we are going to reuse it). The issue: It is now the week of Christmas (6 weeks later). The dealership has brought in several wheels for us but all were the wrong color. With young kids in travel sports, we have now driven a couple thousand miles on a spare (as any other spare, it says “not intended for extended use”). We have a large vehicle because we need a lot space, but I can’t even use it since I keep driving with the massive wheel filling up my trunk (I don’t know when they will call to swap the wheel). I keep calling the dealership several times a week to speak with the manager - each time I leave a voicemail and/ or message with the employee answering the phone. Each time I get no response, but I have now spoken to enough people (who first answer the call) that they all have notes about talking to me (the employees I speak to are very nice and really trying to be helpful, but unfortunately not in position to help). The only time I managed to talk to the manager was a few weeks ago (between the first and second wrong color wheel) after I somehow ended up getting connected to a sister dealership in Winston Salem, and one of their employees or managers called the Greensboro location for me. At that time, the Greensboro manager told me that “he was looking into it, and would get back to me soon”. Weeks have gone by. Voicemails were left. Crickets… I understand that there may be struggling with internal communication about the wheel, but that does not have to drive a lack of external communication with a customer who already paid for the product and is just looking for a reasonable timeline for the resolution. It’s Christmas season so I have been patient, but escalating this through either the court, the GMC corporate leadership, the media or all of the above is high on the list of my New Year’s Resolutions.”

“The original vehicle I was going to purchase was sold at another location before I could finalize the deal. Sal and team were great at finding an alternative and made sure I was completely satisfied with my purchase. Extremely happy with my new truck!”

“I bought a used vehicle from flow on Bridford and since day one it’s been nothing but issues between getting in contact with the manager for service issues to waiting over an hour and a half for a simple oil change. First service I requested for the tire sensor monitors to be checked because within a month of having the truck two sensors stopped working waited 2 plus hours with no contact while waiting in the showroom I had to go into the service department multiple times to be told it’s on it way up it’s done and so on with nothing done about the sensors. Here we are for the second service I made it specific I just wanted a oil change we’re on our way out of town and again over an hour for a simple oil change I would definitely not recommend this location for any service on any vehicle edit I just went out to ask for my vehicle back because I seen it in the service parking lot stil he lied to my face saying I’m in the service bay now I’m walking outside with my son to see a tech just pull it in the bay after I had to ask why it was taking so long edit again got the truck to my destination and wanted to ensure the oil had been changed and this is what a car wash is from flow chipped paint and some sort of spray that left streaks on my paint and residue on my rear window as someone threw soda or something like that I will be contacting the main branch of this dealership and get this resolved because it seems I’m not the only one with issues like this”