Burns Honda

“I have been singing the praises of this particular Honda dealer. My Honda HRV 2022 is the newest model car I have ever owned. The staff from purchase to checkups are awesome. (sorry for the 80s reference). I was unfortunately in an accident, although since most cars are now plastic with no real bumpers it was a bit unsettling. I am thankful Burns Honda has a dedicated Honda collision service. I would like to take a moment to thank everyone involved in the repairs, such as Josh, who always kept me up to date on the progress. Delores, from the collision staff was so sweet to me and was a kind ear to bend. Ashley Evans, in service has been a great go to associate for questions and availability for checkups. I am enclosing photos of before and after my accident. The last two photos are of the car itself after the bodywork was completed. Thanks again so much to my Burns Honda team & family for having my back on car related subjects. You cannot even tell there was any damage.”

“We bought a 2025 Honda Odyssey, and it's been experiencing chronic problems ever since. The front brakes make a noise. When the car warms up, the exhaust makes a noise underneath. There's rust in the engine and exhaust, and there's a problem with the steering box. When we take it to the dealership, they say these are normal. Furthermore, we haven't heard any noise from the car. They claim we have too many loose parts inside and are sending it back. This isn't a solution; it's perpetuating the problem, which is why we were going to buy another car. But for this reason, we postponed it. We've been trying to reach you for two days. But our phones aren't being answered and they're going to voicemail. No one is calling back. How can we reach you? Don't trust them at all. Especially since you took them to the dealership. If you notice a problem with your new car and they send it back to you saying it's normal, don't believe them. After stalling me for 10 months, they bought my car from me as a used one and tried to sell me a new one. They also planned to replace parts. However, replacing parts on a new car will cause the same problems again in six months, and my car will now be a used one, as they say. This isn't a problem I have. I've documented this. Currently, the car has its own problems, and I'm losing money on every offer they make. The worst part was that when I first registered, they made me wait there for 3 hours and sent me away, saying it was normal. When I went to the second service, they told me the first service hadn't shown up because they hadn't given me any documents at the first service. I have two small children. If I have an accident or any problems with this vehicle tomorrow, these people will be held responsible. I hereby declare this. These cars are complete garbage, definitely don't believe the promises of this dealer because they offered me two options, they didn't do it and I'm harmful, they lie a lot every time.”

“I bought a brand new 2026 HRV. When I had an issue with the Apple Car play before my first 1000 miles- I really was disappointed. After my meeting with Andy Cupschalk in the service department, I am again as happy as the first day I drove it home. Andy's team leaders from the customer service department were excellent in sorting out what the issue was and took responsibility for making sure I was not just satisfied but happy. Andy has special IT knowledge that qualifies him to speak and demonstrate how to utilize the valued functions available. He went through- soup to nuts all the systems, and how to get in ( and out) of them. If you are struggling with Apple Play in your new Honda it may require a re- boot from the factory; may fix itself as a result of a computer update… but it was Andy Cupchalk that made sure I felt more secure with my car and its systems. Big Companies have a great deal of communications- and we as customers may feel overlooked at times-but not this time. In addition to a good car and functions- I now feel I have a contact and a person who can serve as a better resource for this problem. Honda is a big company-but personal customer satisfaction for their customers appears to be important to them. Also, I needed help when I was out of town. I needed information about my waranty for my still new car. I needed to contact other dealerships for information about the availability for service, parts...Although, I have loved my car the short time I have had it-as an individual I was experienncing issue after issue. Once again, Honda's own Joanne Naurath from the service department put me in touch with the dealerships, phone numbers, departments within Honda to take care of my situation. I really appreciated her help-and all that she put me in touch with from her teams. She saw me all the way though the process from beginning-middle to end with her knowledge, professional experience and personal kindness. I really appreciated this service. I do believe that if we have issues as comsumers, we should share our concerns with a company. How they handle these issues are an opportunity for them to just how much they are invested in customer satisfaction. That is why I am giving Burn's Honda 5 Stars. Diana Kelly The Burns teams were”

“I bought my second car 2012 Honda civic almost 14 yrs ago and this past weekend I decided it was time for a new car. I’m happy I did it with the same salesperson from before Joey N. I’m very happy with my purchase and definitely recommend you this dealership and sales person. Everything went nice and smooth. She is pretty”

“I had such a great experience at Burns Honda purchasing my Civic! Huge shoutout to Nico (and Cress, the manager) for making the process so smooth. Nico was professional, knowledgeable, and actually took the time to listen to what I wanted instead of pushing me toward something else. What impressed me the most was his patience. I came in with my three kids, and let’s just say it wasn’t the easiest environment — but he still took the time to walk me through everything calmly and made sure I felt confident in my decision. In a world where it’s hard to find genuine people who put your needs first, Nico stood out. Burns Honda has definitely gained a lifelong client. If you’re in the market for a car, definitely go see Nico!”