NW Automotive Group

“Keri was absolutely outstanding to work with! From start to finish, she made the entire car-buying process smooth, stress-free, and enjoyable. She was knowledgeable, patient, and took the time to answer every question I had without ever making me feel rushed or pressured. What really stood out was her honesty and attention to detail. She made sure I fully understood my options and helped me find the perfect vehicle for my needs. Her communication was excellent throughout the entire process. If you’re looking for someone who truly cares about her customers and goes above and beyond, I highly recommend asking for Keri. She delivers top-tier service!”

“Alex was great! NW was able to answer all of my questions and give me a lengthy history of the car. The car initially had an issue with the trunk raising. After mentioning, they informed they were already working to fix it and include the work on the paperwork to ensure it is done. Super helpful group of people!”

“Kristen was phenomenal. Very professional and personable, making conversation rather than simply trying to make a sale. I came from out of town, and shopping at a new dealership was a bit nerve racking. But I can honestly say NW Automotive have proven themselves to be legit. Kristen made the entire process feel a little less hectic (as purchasing a car can be at times). Just an all around genuine and helpful sales representative. I highly recommend! Thank you again Kristen”

“I looked for my car online and worked with Keri Dobbs. She went above and beyond to help me get my dream car. She's super helpful, informative, and has a great personality with an awesome soul. She helped answer all of my questions and in a short amount of time she was like everything is good to go, just come in car will be warmed and waiting for you. It was. Very impressive woman. If you decide to buy a car from there ask for Keri Dobbs for your salesperson. She won't lead you astray. She even helped days after I left with my new car. She's fantastic. I have brought many cars from many dealerships and she by far was the best person I have ever worked with. I am highly satisfied with her. Make your next car purchase from her. She is the best of the best.”

“My sister bought this car here. Within 12 hours it was shutting off randomly. The radio goes on and off randomly. The horn sounds randomly and even stays on for several minutes at a time. The lights flash at will. And it loses power if driven for more than 30 minutes. We contacted them and told them she is not strong enough to maneuver it if the power steering cuts out and that we are concerned for her safety. They offered to trade it in for 5K towards another car on their lot and declined any repairs. Obviously, we will not be accepting. I don't understand how they couldn't have known this car was dangerous and had these electrical issues considering the significance and frequency of the problems. Just be advised they are comfortable with doing business this way. ****Update 10/21 Added screenshot of the dealership's response. I'll be back in the coming weeks to post the full evaluation of the vehicle since the dealership is accusing myself, my sister, and our family of *lying* due to "buyers remorse." Not to get anything from them because we wouldnt trust them even for a trade in at this point. To prevent anyone else from making the massive mistake of trusting this dealership with your money. She comfortably had a 20K budget for this purchase. For them to suggest she needed to select a "less expensive" vehicle is complete nonsense. ***Notice they admitted she called them within hours of purchase (she paid in full) to report the issues.*** For sure shop elsewhere, preferably in Kentucky where this kind of thing is prosecutable. See video of the lights below.”