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The Check Inquiry Service, Image Inquiry Service, and Image File Download Service all provide Customers with the ability to view certain images associated with Account transactions. Only images associated with transactions for checking and savings accounts may be viewed through these Image Services.
I. Check Inquiry Service
The Check Inquiry Service allows Customers to view images of the front and back of checks paid against the Account through the Electronic Banking channel. The images provided through the Check Inquiry Service will be available through the Electronic Banking channel for 18 months.
II. Deposit Inquiry Service
The Deposit Inquiry Service may be used by Customer to view the front and back images of deposit tickets, certain deposit ticket items, as well as checks deposited thought the Electronic Banking channel. Only deposit transactions for checking and savings accounts may be viewed. Deposit history will be available online for 7 years.
III. Image Inquiry Service
The Image Inquiry Service allows Customers to view images of the front and back of: checks paid against the Account and checks presented for payment (but not paid) against the Account. The images provided through the Image Inquiry Service will be available through the Electronic Banking channel for 7 years.
IV. Image File Download Service
With the Image File Download Service, Bank sends a file directly to the Customer (daily, monthly, or quarterly, as specified by Customer) via secure file transfer that contains certain transaction data and images for the specified date range and Account. The images provided through the Image File Download Service include images of the front and back of the checks paid against the Account and all other images found in Bank’s archive system. With Image File Download the file will provide the images and the data (credits and debits) to index them. Images of bank statements are not available via Image File Download Service.
a. Processing for Image File Download
Customers who sign up for Image File Download Services must indicate the frequency upon which the Customer desires to receive the secure file transfers (i.e. daily, monthly, or quarterly) and the method of File Delivery as referenced in the applicable Operational Instructions. Customer may receive a file directly from a file transmission protocol service or desktop connection.
Bank will send a file directly to the Customer via secure file transfer; Customer can then download the file, incorporate the images and data into the Customer’s own software, and store the images and data on the Customer’s server.
Customer is responsible for obtaining, installing, and maintaining the software and systems necessary to retrieve, view, and store the images and data delivered via secure file transfer.
Customer must be able to accept data files in .CSV and images in .TIF formats.