AI & ML with Humans at the Center

We're focused on using AI in banking to improve our customers' lives.

We’re creating real-time, intelligent, automated customer experiences using artificial intelligence in financial services. From informing customers about unusual charges to answering their questions in real time, our applications of AI & ML are bringing humanity and simplicity to banking.

How We're Using AI and ML

Eno Intelligent Assistant

Learn how we built Eno's natural language processor in-house.

Virtual Card Numbers

See how our data scientists use ML to fight transaction fraud.

Computational Creativity

Read about how we're training AI to be creative and explainable.

AI and ML Priority Areas

Graph Machine Learning

Graph ML

Using ML on nodes and edges of financial networks to more accurately identify fraud

Natural Language Processing

NLP

Teaching intelligent assistants to understand and generate natural language

explainable AI

Explainable AI

Creating transparency and ensuring fairness through explaining ML models

anomaly detection in artificial intelligence and machine learning

Anomaly Detection

Identifying changes in data to protect customers and adapt to fluctuating environments

data and privacy in artificial intelligence and machine learning

Data and Privacy

Developing models and techniques for protecting sensitive customer data

machine learning at scale

ML at Scale

Building systems to scale the entire model building and deployment process

Featured Machine Learning Research

Embedding Card Transaction Graphs

A novel application of Graph ML to credit card transactions

Transformer Generated Dialogue

Meet DLGNet, a transformer-based model for dialogue modeling.

Global Explanations of Neural Nets

An approach for generating global attributions called GAM

Misspecification & Bayesian Bandits

How common misspecifications can lead to suboptimal rewards 

Partnerships

Working with Leading Universities to Advance AI

We partner with the nation’s top universities to further research on AI/ML explainability, fairness and ethics.

Events

Here, there and everywhere

We're sponsoring and attending several AI and ML conferences. Check out where we'll be next.

Hiring

Come Work with Us

Come help us change banking for good by using technology to serve our customers quicker and more easily than ever.

Featured Machine Learning Articles

Machine Learning

End-to-End Models for Complex AI Tasks

Deep neural networks trained end-to-end can outperform classical pipeline-based systems, but they pose some challenges

Machine Learning

10 Common Machine Learning Mistakes and How to Avoid Them

Data, modeling, and process issues can hold your machine learning efforts back—but they don't have to

Machine Learning

Time Travel is Real–Building Offline Evaluation Frameworks

How a “wormhole” framework can help personalization platforms leverage machine learning

Machine Learning

Fighting Fraud with Virtual Card Numbers

A merchant embedding use case