Trouble paying your mortgage?
We may be able to help!
Contact a Capital One Mortgage Servicing Professional
today at 1-877-230-8516 (8 a.m. - 8 p.m. ET, Monday through Friday)
Life is not always predictable. Unexpected challenges such as reduction of income or increasing healthcare costs can make paying your mortgage more difficult.
At Capital One, we have a team of experienced Mortgage Servicing Professionals dedicated to assisting you. Our team is specially trained to help analyze your personal financial situation and determine which solutions you may qualify for and how we may be able to provide financial relief.
|Options to Keep Your Home||
Options to Sell Your Home
How to Request Assistance
Here are the steps we'll take to determine if we can help. Keep in mind that we review each customer on a case-by-case basis to see if there is anything we can do. While we are reviewing your application, you should keep making your home loan payments.
Step 1: Contact one of our Mortgage Servicing Professionals at 1-877-230-8516.
Make sure you have the following information ready for us to review with you:
- Most recent pay stubs showing at least 30 days of earnings. (If paid monthly, you'll need pay stubs for 2 consecutive months.)
- W2/tax return or year-end business statement (if you are self employed)
- Personal bank statements from the last two months
- Year-to-date profit and loss statement (only if you are self employed)
Step 2: If you are eligible for assistance, you'll need to complete an application and supply us with all supporting documents.
- We'll provide you with an application and a checklist of the required documents that need to be returned to us. Keep in mind we can't create a solution without these documents and application.
- Once you return all the completed documents, we'll let you know in writing what options may be available.
Don't wait until it is too late!
If your home is foreclosed, you lose your home and all the money you have invested in it. In addition, the foreclosure may go on your credit bureau record and may affect your ability to obtain another mortgage in the future.
A foreclosure, short-sale or deed-in-lieu of foreclosure also could have adverse tax consequences for you. Consult your tax advisor for details.
Contact a Capital One Mortgage Servicing Professional today at 1-877-230-8516 (8 a.m. - 8 p.m. ET, Monday through Friday)If you would like to speak with a certified, independent housing counselor, you may find one through the U.S. Department of Housing and Urban Development Housing Counseling Line at (800) 569-4287 or online at
In addition to HUD counseling, several states offer unique counseling or financial assistance programs. Please check with the state in which you live to see if such programs are offered.