Emergency Preparedness

Because We Care

As part of our commitment to our customers and communities, we want to help you be prepared for an emergency–like a natural disaster, weather-related event, or any crisis.

Please know that we're dedicated to serving our customers and we'll take every possible step to minimize service disruptions and to get any impacted systems and branches up and running as soon as possible.

Contact Capital One®

If your local Capital One Bank branch is closed, you can log in to service your account online, use our mobile banking app, or use our branch finder to look for another location.

Get Our App

Text "mobile" to 80101 and we'll send you a link to download the app.

Find a Branch

Find a Capital One Bank branch or ATM, and see the hours they're open.


Need immediate service?

Call the phone number on your card or statement or call one of our other Customer Service phone numbers.

Emergency Preparation

We've put together a checklist and some tips to help you be prepared in case you ever need to evacuate your home or take other safety measures. Of course, we hope you'll never need them, but here they are just in case.

Helpful Tips

  • Consider making copies of important documents, and keep the originals in a secured place such as a safe deposit box or a fire-proof lockbox in your home. If you do need to leave your home, take these items with you.
  • Know passwords and sign-in information for online and mobile banking and other important websites. But to keep that information from getting into the wrong hands, we don't recommend writing it down.
  • Back up important files on a CD or flash drive (password protect sensitive information) and keep it in a safe but accessible place.

Emergency Checklists

This is just a general guide–you may want to think of other items you'll need in case of emergency. But don't wait until an emergency strikes to take action– what you do now could make a huge difference later.


Payment Items 

Legal Documents 

Contact Information 

Financial Records 

Other Records 

Items for Business Owners 

Business Financial Records

Staying Connected

Tweet your questions or concerns to our service team at twitter/com/askcapitalone and we'll get back to you ASAP.

Helpful Links

The American Red Cross  
The Red Cross provides emergency assistance, disaster relief, medical services, education and preparedness guidance for a number of natural and manmade disasters.

U.S. Department of Homeland Security 
The Department of Homeland Security site provides extensive information on preparing emergency kits for your home as well as links to community and state information.

Federal Emergency Management Agency
FEMA is tasked with responding to, planning for, and recovering from disasters.  Once a disaster is declared by the President, funding and assistance programs are available to those impacted.

Humane Society 
The Humane Society of the United States has developed preparedness tips for pet owners.

Centers for Disease Control and Prevention 
The CDC has developed tips for preventing and responding to health emergencies.

State Emergency Management Offices 
Each state in the United States has its own local department to prepare for and respond to disasters.  These organizations also provide citizens with valuable information and tools for personal preparedness. 

Canadian Public Safety
Canadian Public Safety provides public news and information, including emergency, security, and law enforcement information, for Canada. 

Canadian Red Cross
The Canadian Red Cross provides emergency assistance, disaster relief, medical services, education and preparedness guidance for a number of natural and manmade disasters.