FAQ for credit cards

Need help? Check out these answers to frequently asked questions about all-things credit cards.

FAQ for credit cards

Need help? Check out these answers to frequently asked questions about all-things credit cards.

You’ll need to provide personal information, including your:

  • Full name
  • Social Security number
  • Date of birth
  • Physical address (No P.O. Boxes)
  • Estimated gross annual income
  • Checking and/or savings account information

Yes. You can add authorized users online after you sign in, or you can call the number on the back of your card. Please note that to add an authorized user to your account, you must be the primary cardholder, secondary cardholder, power of attorney, or account manager.

Find out the difference between a co-signer and authorized user.

If you apply by phone or online, you will often get a response in 60 seconds. However, in some cases we need to collect additional information to make a decision.

You can check the status of your application anytime by calling 1-800-903-9177. We will notify you in writing of our decision within 7 to 10 days of your application.

If you’re approved, you should receive your Capital One card, credit limit information, and welcome materials by mail within approximately 7 to 10 business days. However, customers approved for a Secured Mastercard card will need to pay the deposit in full before the card ships—then it should be approximately 7 to 10 business days.

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