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Find answers to frequently asked questions about Auto Navigator.

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Learn about finding the right car, getting a good deal, and much more.

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Important Disclosures and Requirements

I. How Auto Navigator Works

A. Pre-qualification for Auto Financing:

Prior to visiting a participating dealer, submitting a request to pre-qualify for auto financing will allow for a review to determine whether you pre-qualify. But don’t worry, it won’t impact your credit score. If you pre-qualify, you will be able to see your monthly payments, APRs, and offers for vehicles you may be considering.

B. Finding Your Car:

Auto Navigator provides participating dealers' advertised inventory to help you search and save your favorites to find the car that works best for your budget and lifestyle. And although we can't guarantee that participating dealers display all of the vehicles they have available for sale, you can still use your pre-qualification at any participating dealers. Don't forget, your pre-qualification can only be used to buy one, personal-use vehicle. Inventory availability is subject to change without notice.

C. Personalizing Your Offer:

Adjust things like your down payment, term length, and more to build the deal that's right for you. Remember, you can use your mobile phone to configure pre-qualified financing for vehicles you're considering and compare your options at the dealer.

D. Purchasing at a Participating Dealer:

When you visit a participating dealer, show them your Auto Navigator pre-qualification offer for the vehicle you would like to finance. When available, before visiting the dealer, you can provide the dealer with your most up-to-date personal, contact, residence, income, and employment information, as well as your proposed financing terms, pre-qualification status, information about the vehicle you may be interested in financing, and saved cars at that dealer by using the ‘Check Availability’ button (this feature is not available for all dealers and is not a required step). If you choose to do so, you’ll also let the dealer know your preferred method of communication so the dealer may contact you to discuss next steps. When you arrive at the dealership, you can test drive the car, and you will fill out a credit application and provide any information needed for review to complete your financing. A credit application at the dealer will result in one or more inquiries posted to your credit file. After negotiating purchase terms and receiving dealer credit approval, you will sign a contract with the dealer reflecting both your purchase and financing terms. Your purchase will result in a retail installment contract with the dealer as the original creditor.

II. Capital One Auto Finance Restrictions and Important Information

A. Customer's Age, State, and Income Restrictions:

To pre-qualify, you must be at least 18 years old and have a valid street address within the contiguous United States. A valid APO/FPO address also works. Auto Navigator is not available to residents of Alaska or Hawaii and Post Office Box addresses can’t be used as the address on your pre-qualification request. Minimum monthly income required is $1,500. Also, any existing Capital One accounts must be in good standing (meaning not over limit, past due, or delinquent).

B. Pre-qualification Offers:

Pre-qualification does not guarantee that you’ll receive financing or any particular financing terms, which are subject to change based on Capital One’s evaluation of your credit application submitted at the dealer and any required documents, and may vary depending on the dealership selling the vehicle(s) you’re interested in financing. Your Capital One pre-qualification expires 30 days from the date your request for pre-qualification is received. If you’ve recently applied for and funded another loan with Capital One Auto Finance, you may no longer be eligible to get a new loan with your Capital One Auto Finance pre-qualification. Any other financing offers are subject to the terms of the offering party.

C. APR¹:

APR is the Annual Percentage Rate. Pre-qualified financing terms depend on the individual's credit and key financing characteristics, including but not limited to the amount financed, term, loan-to-value (LTV) ratio, down payment amount, and vehicle characteristics, and may vary depending on the dealership selling the vehicle(s) you may be interested in financing. Advertised APRs shown are current as of March 3, 2020. Also, down payment, rebate, or trade-in is required in some situations to complete purchase. Advertised and pre-qualified rates and financing terms are subject to change without notice. Your actual APR will be based on your specific situation.

D. Vehicle Type Restrictions²:

Your Capital One pre-qualification can only be used at participating dealers, but don’t worry, there are plenty to choose from. Here’s what is required to finance a vehicle:

A new or used car, light truck, minivan, or SUV for personal use
The vehicle must have fewer than 120,000 miles and its model year must be within the last 10 years.

In some instances, an older model year or higher mileage vehicle (up to 150,000 miles) may be eligible.

We want you to find a vehicle you really love, but Capital One Auto Finance doesn’t finance certain vehicle makes including but not limited to, Oldsmobile, Daewoo, Saab, Suzuki, or Isuzu vehicles. We don’t offer financing for commercial vehicles, motorcycles, recreational vehicles (RVs), ATVs, boats, camper vans, motor homes, vehicles with a history of chronic malfunctions and/or manufacturer or dealer buy back (also referred to as a lemon), branded title vehicles, or vehicles without a Vehicle Identification Number (VIN) or title issued. We may determine a vehicle to be commercial or otherwise ineligible based on the model and/or information provided to us.

E. Amount Financed Restrictions:

For new and used vehicles, the minimum amount financed is $4,000. The amount you’re pre-qualified up to is based on your income, key credit characteristics, the vehicle you’re purchasing, the specific dealership you’re purchasing the vehicle from, and/or the details of the financing deal, like whether you trade in a vehicle. This amount is also subject to verification of the personal income you put on your request for pre-qualification. The amount financed may include the dealer advertised price, tax, title, licensing fees, dealer fees, and any optional products, like service contract and/or extended warranty, that you choose to purchase from the dealer. Capital One Auto Finance may not provide financing for all optional products offered by a participating dealer.

F. Participating Dealer Requirements:

Capital One Auto Finance provides financing for new and used vehicles purchased from participating dealers listed on Auto Navigator. Participating dealers are subject to change. Also, we don’t offer financing for vehicles purchased from non-participating dealers, auto brokers, or private party sellers.

III. Participating Lender Restrictions

A. Eligibility for Participating Lenders:

Eligibility for auto financing pre-qualification from participating lenders is determined by the information you submitted, along with the personal credit profile from credit reporting agencies that is obtained by Capital One through your Auto Navigator pre-qualification request.

You may not be eligible to submit a request for pre-qualification to participating lenders; so if you’re not eligible, you won’t see an option to do so.

Participating lenders may have their own eligibility restrictions, such as requiring that you be at least 18 years of age, live within the contiguous United States, meet minimum income requirements, and purchase a vehicle for personal use that meets their specified year, make, model, and/or mileage restrictions.

B. Pre-qualification Offers:

Pre-qualification does not guarantee that you’ll receive financing or any particular financing terms, which are subject to change based on the participating lender’s evaluation of your credit application submitted at the dealer and any required documents, and may vary depending on the dealership selling the vehicle(s) you’re interested in financing. The expiration of your pre-qualification is subject to the lender's terms and may be different from Capital One’s. If you pre-qualified for auto financing with a participating lender and don’t see that pre-qualification when you log into your Auto Navigator account, you may access your pre-qualification at the website where you submitted that pre-qualification request.

Some participating lenders may have membership eligibility requirements, and some may pay Capital One if you finance with them.

C. Participating Dealer Requirements:

Participating lenders provide financing for new and used vehicles purchased from participating dealers, and those dealers are subject to change, and may vary by participating lender.

IV. Auto Navigator Product Terms and Disclosures

A. ^* Pre-qualified Auto Financing Terms:

Your pre-qualified auto financing terms, including monthly payment and Annual Percentage Rate (APR), aren’t final until your financing is completed at a participating dealer with the lender offering auto financing. These pre-qualified auto financing terms are based on information you provide and might change if you update any information on the Auto Navigator website, with a participating lender, or at the dealer. Capital One and participating lenders do not guarantee that the dealer will provide you with all terms outlined in your pre-qualification offer. Terms online are provided based on common monthly increments, but other terms may be available at the dealership when purchasing the vehicle. Not everyone qualifies for each of these term lengths though.

B. Ratings and Reviews:

We love hearing what our customers have to say about Auto Navigator. And all of our customer reviews are submitted by validated Capital One customers who purchased vehicles using Auto Navigator. Some product ratings and reviews may be from customers with different versions of the product displayed above.

C. Third Party Information:

Capital One uses third party information, otherwise available, to help make your auto financing experience better. Third party information includes, but is not limited to, trade-in values, car images, dealer reported mileage, fuel economy, dealer advertised price and car details, and car history reports. Remember, third parties, including the dealer, provide this information and Capital One doesn’t sell vehicles, doesn’t sell any optional products, and doesn’t make any express or implied representations or warranties with respect to the accuracy of the third party information. You should verify the accuracy of any third party information on your own. All trademarks are the property of their respective owners.

Vehicle images may not be representative of the dealer advertised vehicle. Cars are subject to prior sale so there’s a possibility that some cars may have already been sold. Availability should be confirmed with the dealer. Dealer advertised prices are subject to change without notice.

Dealer advertised prices may be negotiable and may not include tax, title, license, and other fees charged by the dealer. Other fees may also include, but are not limited to, document fees, dealer preparation fees, and delivery charges. You should verify with the dealer what’s included in the dealer advertised price. We also provide a historical estimate of the tax, title, and license fees based on the state the dealership is located in to show you how they impact your financing terms.

Any available car history reports are provided by CarFax®. You can visit the CarFax® website for additional information on their services. Trade-in valuations are powered by Kelley Blue Book® data to provide estimates of what you may be able to receive from the dealer by trading in your car. Kelley Blue Book® Price Advisor is also powered by Kelley Blue Book® data to provide you with information on what other customers have paid for like cars in your area. Kelley Blue Book® valuation methods are not determined or maintained by Capital One. You can visit the Kelley Blue Book® website for additional information on their services. Third party websites, such as Kelley Blue Book® and CarFax®, are not maintained by Capital One.

Maps, directions, and reviews are provided for informational purposes only. No representation is made or warranty given as to their content, road conditions or route usability or expeditiousness. User assumes all risk of use. Google™, Capital One, and their suppliers assume no responsibility for any loss or delay resulting from such use. All reviews are provided by Google and are subject to Google terms of services. Capital One does not monitor content provided by Google.

©2018 Google LLC, used with permission. Google and the Google logo are registered trademarks of Google LLC. Google Play and the Google Play logo are trademarks of Google LLC.

App Store is a service mark of Apple Inc.

Stock vehicle images provided by izmo, inc. and Autodata, Inc.

Stock Automotive Images, Copyright 2000 - 2022 izmo, Inc. All Rights Reserved. The stock automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. Access to and use of these images is restricted by terms and conditions of a separate license agreement. Any unauthorized use, reproduction, distribution, recording or modification of these images is strictly prohibited.

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