Stetler Dodge Chrysler Jeep Ram

“⭐☆☆☆☆ I am very disappointed with my recent experience at the service department. I brought my vehicle in for an oil change, inspection, and a bar replacement after being told everything else looked good. Shortly after picking up my vehicle, I noticed a concerning noise and contacted the service department right away. When I returned the vehicle, I was then informed that my front brakes were worn down to the rotors and needed immediate attention. This was frustrating considering the vehicle had just passed inspection days earlier. While I was told that only one front and one rear brake are legally required to be checked during an inspection, I expected a much more thorough evaluation from a dealership service department. My family has purchased multiple vehicles from this dealership, and we currently own two Jeeps and a Dodge Ram that have been serviced here. Because of that history, I expected a higher standard of care and communication. Had I been informed of these issues during my original visit, I could have addressed everything at once and avoided additional time, inconvenience, and expense. To their credit, the dealership offered to waive the labor cost for the brake repair after I raised my concerns. While I appreciated that gesture, by that point I was no longer confident in the thoroughness of the inspection and service process, and I chose to have the repairs completed elsewhere. I appreciate the staff taking the time to speak with me, but this experience has left me questioning the quality and attention to detail provided by the service department. I hope steps are taken to improve the process so future customers do not experience the same situation.”

“Went to Giambalvo’s Ram lot not expecting to buy anything, and came home the next day with a new Ram. From start to finish there was no pressure or hassle and everything went smooth. One of the best car buying experiences we’ve had. Everyone from Luis our salesman to sales manager and finance department were great.”

“Giambalvo was great to work with while purchasing my jeep. Emerson was also very informative and helped in anyway he could. I would definitely recommend Giambalvo and if so please ask for Emerson he will make the process as stress free as possible! Thank you again! I absolutely love my Jeep!”

“I have been in a number of dealership service centers around the country as I travel a lot. Some have amazing waiting areas but typically are way bigger. This is not the largest by any means. Very small but decent all around. They get the job done and done right for the most part. Not every trip here over the years has been perfect, but they make it right if needed. Honest service, honest advice. Strong management team with some longevity in place.”

“Luis was fantastic and helped me find the perfect Jeep in a much flashier color than I'm used to, but I've been receiving so many compliments on the color! 💙 Some have even asked me for more specific details because they love the color so much. He made the car shopping experience fun, and every visit was full of laughs. He also got me in touch with Josh in finance, who worked really hard to find me the best interest rate to keep my monthly payment where I wanted it to be. My boyfriend and I love that he's a fellow Penn State fan, too! Thanks for helping with the numbers to get me out of Penny and into Nittany! (Name of my old Jeep vs. my new Jeep.) 💙🤍🐾 Fun, laughs, family (they came along for the initial test drive), and chatting about football 🏈make this an awesome experience! Plus, I'm so happy that I bought this Jeep from a dealership with an award winning service department! They have been fantastic, too!! They helped address a recall as soon as they had what they needed to address it and I couldn't be more grateful for the shuttle service that has made dropping my car off for service so much more convenient. Thank you all for everything!! I couldn't be more grateful to have found this dealership, staffed by such great people! Thank you for helping me stay in the Jeep family, where I belong. Note, I posted this in September 2025 after I purchased my Jeep, but there must have been an issue my review wasn't visible. So, I deleted the review and I'm reposting it so that everyone can see how great this dealership is.”