Serpentini Chevrolet of Willoughby Hills

“I purchased a new 2026 Traverse RS on December 30, 2025. While the salesman did a commendable job overall, I noticed an alarming discrepancy later. The vehicle was advertised at $52,900, which was the best price around and the reason I visited the dealership. However, upon setting up my loan account a few days later, I discovered that the amount financed was $49,000, which seemed high with a trade in and $9k down payment.  After reviewing the financial documents, I found that the vehicle's price had been changed to $57,341. Additionally, I was informed verbally, that I received the amount I requested for my trade-in, but it turned out to be $2,000 less than what I had asked for. I would never have accepted that amount for my trade-in when I had higher offers elsewhere and in writing. On January 7, I sent an email to the sales department to confirm if a mistake had been made, but I have yet to receive a response. It is now January 19. Since my original email, I have contacted the customer satisfaction representative twice, who assured me that my request was escalated to sales management on both occasions. Given the lack of response, I can only conclude that this may be a common business practice at this dealership. Imagine if the service department acts under the same principles! I will not be doing business with this dealership again and cannot recommend it to others. Buyer Beware - learn from my mistakes.  Make sure everything is in writing and triple check before signing.”

“I highly recommend this establishment for individuals seeking a new or used vehicle. Their exceptional service is evident in my personal experience. From the initial consultation to the final delivery, the entire process was seamless and stress-free. I was able to acquire my vehicle within a single day, demonstrating their efficiency and professionalism. Their extensive experience and genuine concern for customer satisfaction are evident in their actions. I extend my sincere gratitude for their exceptional service. Their communication skills are commendable, and I would gladly provide a 1000 star rating and when you got to this establishment I Highly recommend Desmond couldn’t ask for a better experience thanks again.”

“Thank you Micah for your great customer service! You made my car buying experience stress free and also fun with your great personality. Keep doing a great job and being the best version of you.”

“We brought our 18-year-old son in to purchase his first car on his own, and David was absolutely phenomenal. From the moment he greeted us, he was professional, personable, and efficient. The entire process — from the test drive to financing and even having the car detailed — took less than two hours. Lucas in financing was excellent as well. We truly appreciated how they treated our son with respect and worked hard to make his first car-buying experience a success. We couldn’t be happier and would highly recommend them to our family and friends!”

“The dealer ship had a lot of people when me and my dad arrived and yet they took us very quick and were greeted in a very positivity and polite way. Charles took care of us in a short time answered our questions and made everything very clear. he was very social witch made everything a lot less stressful. we walked out of here with 2 cars and the experience was great.”