Classic BMW

“Outstanding experience at Classic BMW of Willoughby Hills! I recently purchased a brand-new BMW X3 from James Fleming, who was exceptional from start to finish. This was actually my second purchase from James—the first was five years ago. The excellent service and customer care I received then is exactly why I came back. James and the entire Classic BMW team truly go above and beyond. Their sales and service are outstanding, and I highly recommend them to anyone looking to purchase or service a BMW. I wouldn’t go anywhere else!”

“2weeks after owning the car,I noticed water in my passenger seat, the visor wet, and the headliner wet. Sent a picture of everything to my salesman and was told I need to take it into service. Asked if his dealer would look at it and was told"I can check with my used car manager".3 days later it rained and more water in was the seat.Sent another text to the salesman and was told 'you should probably get into my service department next week'.At the end realized my floorboard was wet Took my car into service at this dealer. Was told they can't replicate the leak. Asked if I can speak to the tech. Was told no. Was told the foramen would call me.Never got a phone call. They tested it again but was told to pick my car up. Talked to Troi who said it shouldn't be doing that and to talk to service.Talkedto the service manager who told me to bring it back. Asked if I can take it to a bmw dealer closer to where I live and they cover the cost.Was told "Absolutely not". At this point I was pretty irritated and don't necessarily have the time to go back and forth with an issue on a recently purchased vehicle.I called service to make sure I was not going to be charged to fix this,I was told I would have to confirm this with the salesman. When I text the salesman that service wants confirmation from them he said"So initially when you brought it in, they did the diagnosis and they couldn’t find anything so they want to re-diagnose it if they find something then that would be on us, but if they don’t, then that’s another conversation".I don't want to pay the $250fee that bmw charges. Something I feel I should not have to do especially because I purchased this car from your dealer less than 3 weeks ago at the time. Decided I was going to just take it to the bmw dealer I deal with and have them take a look at it. I also decided I did not want a warranty I purchased when I bought my car. Talked to Shaun Dubecky. Shaun wanted to know why I didn't want the warranty. I explained my problem and he decided he wanted to help. An hour later Troi called me to ask me why I didn't bring my car into service that day. Told him what I was told by the salesman. Told him I'm just going to take it to a dealer myself. Troi then decided to flip the convo on my car I traded in when I purchased my new car. Troi asked me if I knew my old car didn't have catalytic converters. I told him my car 100% had catalytic converters. Was upfront and said I removed the mufflers,which I told the salesman I still had the stock mufflers and they never asked for them, and I removed and put back on the resonators. I never removed the catalytic converters. And if I did there would have been a check engine light. Never had a check engine light for exhaust problems. Never had a tune on my previous car.Was told by Troi that he could have"came after me"for my previous car not having catalytic converters.He told me it cost him $5k to put after market converters on. So I decided to tell him worst case scenario for my leaking issue is I have to spend more than $5k for a new sunroof cassette. Then I brought up how i asked to take my new car to get a PPI before purchasing and was denied that. Troi proceeded to tell me they could have took it to get an inspection. Was told the total opposite when i was purchasing my car I then called back to take the warranty off. Talked to Shaun Dubecky. He told me Troi should have contacted me, I started to tell him how the conversation went and he then told me he heard the convo.Told me he doesn't know where this "aggressive" and "hostility" is coming from and then proceeded to tell me he doesn't appreciate me saying his dealer is "lying".He then told me to have a good day and hung the phone on me. He then had to email me to send a pic of the mileage because he forgot to before hanging up on me. Never said the words they are "lying". I defended myself when I was told I traded in a car that didn't have catalytic converters when I know 100% it did.Even with all of that being said to me I did not curse or disrespect anyone at that dealer.”

“This was our 1st BMW purchase. I did extensive research on the X-6 prior to our purchase and Adam's knowledge of the vehicle was exceptional. The entire purchase of our new BMW at Classic BMW was easy and pleasurable. I had business out of town and Classic BMW was able to hold the car with a credit card deposit. When we returned to pick up the car it was properly prepped and ready to go. I highly recommend Adam and Classic BMW for your next new car purchase. Thank you Adam!”

“Purchased a 2026 BMW X5e from Adam Williams at Classic BMW in Willoughby Hills. This is my first BMW, and the experience from start to finish was best in class. Adam is very knowledgeable, polite, responds quickly to any questions and a rep that I would highly recommend if you are in the market for a BMW. They were fair in all of their dealings with me, made the process simple and I got a good deal on my trade. Very pleased with my experience here and the vehicle. Thanks, Adam and Classic BMW for making this a great and painless experience.”

“I bought my new car here and Steve helped tremendously! I had a great experience, and they helped me with the price to find what worked for me. Steve was so sweet and even helped to transfer my belongings into my new car while we were working through the finances and paperwork! I highly recommend!”