City World Ford

“This is genuinely one of the most incompetent and dishonest dealerships I've ever been to. I was looking to purchase a golf GTI, and had made an appointment with Ruddy for Monday evening for a test drive. An hour prior to our appointment, while I was already on my way, I called again just to make sure he would have the car ready for me to test drive, and he said the car was somewhere else and that I wouldn't be able to check it out that day. Whatever, I turned around and scheduled again for the next day. Next day comes around, and we were on the phone all day talking about the car and working out a price. He gave me his word to sell the car at $25,000 excluding tax, and told me the car would be ready for me to drive that evening.... when I get to the dealership the car was NOT there, and I was kept waiting for an extra half an hour while they tried to get the car from the neighbor dealership, only for them to tell me it was impossible. That's TWICE that they promised to have the car available to view, only for me to find out it wasn't. On top of that, the manager told me he would not be able to honor the price Ruddy AGREED ON over the phone. ADDITIONALLY, Ruddy told me the car had a check engine light. I had requested the OBD error code printout MULTIPLE times over the course of 2 days, and he kept promising to send it over, but it never happened. This whole dealership is a JOKE and they will utilize every method of dishonesty to get you in the door. It's disgusting and shameless, and I unfortunately spent days of back and forth, and almost 5 hours of commute time on this disgusting excuse for a business.”

“Recently brought my truck in to get serviced at City World Ford and had a wonderful experience from start to completion. I was met at my vehicle by Gjenete who greeted and welcomed me with great professionalism and genuine hospitality. She listened to my concerns and handled everything which great efficiency. Gjenete is amazing!! I will definitely be returning to get my truck taken care of by Gjenete going forward.”

“The best dealership to ever go to. The people are down to earth and huge shoutout to Arron for making sure my process was stress free as possible and dealing with me. Huge shout out to Humberto who helped me with the banks. Really great people with good car prices will recommend to family and friends !!”

“I recently had a great experience at Ford thanks to sales agent Edwin Cabrera. From start to finish, he was professional, knowledgeable, and genuinely helpful. His customer service was top-notch, and he made the entire process smooth and stress-free. Edwin is an outstanding individual and truly deserves all the praise. Highly recommended!”

“Brong my car to be fixed due to coolant dripping on Tueday morning got a call Tuesday afternoon telling me the thermostat needed to be fixed and that is why the car was leaking. I gave the ok for the repairs. Wednesday got a call which, I missed and called back 7 times and my service rep never answered and her voicemail was full. Thurday was the day i was supposed to pick up my car instead got another call saying there was a hole in a hose that was causing the leak which i think was the only issue. I was livid asked to speak to a Manager never got a call. Friday at 435 service rep calls and says you can come get your car before 5 or Saturday. Go on Saturday and the parts that was replaced was left in my car when asked why service rep said i requested the part which never happened i will never go there again.”