Platinum Buick GMC of White Plains

“My Envista’s engine light came on when I was 100+ miles away from home on a Sunday. Thank god the office was open, I immediately called and was assured I could drive straight to the dealership and drop the car off for service Monday. The car needed to be serviced for over a week and the process was easy at Empire. I live in Brooklyn and go all the way to White Plains to get this type of service I know I wouldn't in Brooklyn. I picked up the car and noticed they even performed my inspection for me, which was expiring and was a great convenience for me.”

“What a great experience I had here. I came in with multiple electrical issues that nobody seemed to be able to fix. Tom and the whole crew made the process so easy, communicated with me the whole time, and gave me a fair price at the end of the day. I highly recommend this dealership for all of your repair needs. They are fair and meticulous and just good people to deal with.”

“I am writing to formally express my extreme dissatisfaction with the repeated issues I have experienced regarding the condition of my 2024 GMC Sierra, which I purchased from your dealership. the vehicle had noticeable scratches. I was assured these would be taken care of, but after the first attempt at repair, the truck was returned with a clear coat finish that was unacceptable—filled with swirl marks and holographic scratches. When I raised this concern, I was told a proper clear coat correction would be performed. Unfortunately, the second attempt also left the truck with poor results. On the third occasion, General Manager personally assured me that a professional detailing crew would be hired to resolve the matter. I trusted this would finally correct the issue, but once again, the results were disappointing. At this point, the truck looks worse than ever, and the situation has caused nothing but frustration and wasted time on my end. I should not be forced to repeatedly bring my new vehicle back to the dealership for the same unresolved problem. As a customer who made a significant investment in this truck, I expect the dealership to uphold its responsibility and deliver the quality promised. While I could pay an independent professional to properly correct the paint, I strongly believe this is the dealership’s responsibility to resolve at no additional cost to me. I ask that this matter be escalated and handled appropriately without further delays or excuses. Please provide a clear resolution plan, as I should not be left dealing with a new vehicle in this condition. This is ONE part of the truck , Now imagine all around”

“Having bought a brand new pick pick up truck 0 miles from Empire GMC of white plains is the worst experience that I could have ever had. If you want to avoid headaches and constant stress and phone calls trying to figure out something I recommend that you look for another dealership near by. I bought my truck there and when I bought it I was offered coffee and stuff and when talking to the salesperson of course they were all happy and excited to help me out but while reading the contract to me they just HIGHLIGHTED some stuff for example saying that if there was any scratches on the truck they would be able to fix them, couple of months now they don’t want to fix the minor scratches that the truck has that when I was talking to them they said they would fix everything and anything, also being the fact that I also have insurance for the paint and everything of the above. I’ve only had the truck for a couple on months and I have had more problems with it then I could ever imagine and getting them on the phone to respond is also one of the hardest things. Just as a warning stay away to avoid all the stress.”

“Fifo (sales) and Ryan (finance) did me solid. No hype, honest info, and real fiscal advice about deals between buying and leasing. Highly recommend this team for your next car! It’s my first Buick since I was a kid riding in my parent’s station wagon!”