Larry H Miller Chrysler Dodge Jeep Ram 104th

“I was very happy with the way they handled my situation. I was able to get my suv with the help of Juan Herrera. He was so patient and supportive throughout the process. Thank you all for the great work you do. I can’t thank enough Juan for helping us. I’m so happy.”

“I want to say thank you to the team over At H Larry Miller. They don’t only took care of me. They allowed a comfortable place for my kids to play at one of their tables while we were going through the process big thank you Sales manager, Matt for the way he runs his team and takes care of the customers. I am truly pleased!”

“This review is specifically about the SERVICE DEPARTMENT at Larry H. Miller Chrysler Dodge Jeep Ram on 104th Ave (Denver). The sales department is not the issue. The service department’s conduct was unacceptable, negligent, and financially damaging. On December 24, my 2024 Jeep Wagoneer L developed overheating issues. My independent mechanic was unable to scan the vehicle and advised me to take it to the dealership. I scheduled service and towed the vehicle to the service department on December 30. I met with service advisor Eric Franz and clearly stated that this was my commercial/work vehicle, that I rely on it for income, and that timely communication was critical. I was given a 5–7 day timeline and a vehicle tracking link. For seven days, the tracking system remained at “Arrival.” During this time, I made numerous phone calls and sent multiple emails to the service department and to Eric Franz. None were returned. This level of non-responsiveness is unprofessional and unacceptable. On the 8th day, due to the service department’s complete lack of communication, I went to the dealership in person. Another service representative reviewed the system and informed me that the vehicle had already been inspected and diagnosed and required a thermostat replacement — information that Eric Franz failed to communicate. Later that same day, on December 7, I finally spoke directly with Eric Franz. During this conversation, his conduct was dismissive and unprofessional. There was no apology, no explanation, and no accountability for the extended delay or lack of communication. Despite knowing this was my work vehicle and that my rental coverage was ending, he stated the service department could not work on my vehicle until Thursday, Friday, or Saturday. No effort was made to prioritize the repair, escalate the issue, or offer a loaner or alternative solution. It is important to note that thermostat replacement typically takes only a few hours once diagnosed, yet due to poor coordination and lack of urgency by Eric Franz, my vehicle remained idle for days. Eric Franz stated he would call me back within a few hours — he did not, further demonstrating a pattern of disregard and lack of professionalism. On December 9, after repeated attempts to contact the service department, I was informed that the vehicle was completed and undergoing final quality checks. I picked up my vehicle the same day, paid nearly $1,100, and suffered significant lost income due solely to the service department’s delays and failures in communication. I have been in the transportation business for over 15 years and have dealt with many service centers and dealerships. I have never experienced a situation where a basic thermostat replacement took nearly 10 days, cost almost $1,100, and was handled with such poor communication and unprofessional behavior. This experience was honestly horrifying, and no customer should ever have to go through this — especially when their livelihood depends on their vehicle. At no point did Eric Franz or the service department acknowledge the inconvenience, financial harm, or their failure to meet reasonable service standards. This experience reflects poor service management, lack of transparency, and unprofessional conduct by the assigned service advisor. I do not recommend the service department,”

“I’ve had mixed experiences with service here in the past, but today was a huge improvement. My oil change went smoothly, and the customer service was genuinely great. Everyone was friendly, helpful, and took the time to explain things clearly. I also had the chance to meet Alex, who is, the GM and he was very professional and welcoming. Overall, today’s experience felt much more organized and positive. I really appreciate the effort that was put in and hope this level of service continues.”

“Definitely a mixed experience. Let’s start with the positives. Joel was an amazing sales rep. He is responsive, respectful, has great customer service, & is not one of those pushy sales guys (one thing we can all appreciate). He was very helpful in making my whole process of, trading in & leasing quick & efficient. Super cool guy, definitely recommend him. Without a question, he deserves 5/5 stars. However, here are the negatives. I drove my new vehicle off the lot on the evening of Sep. 6, that same night I hear a loud constant thumping noise from the back of the vehicle. When I go to check it out, the back passenger wheel well popped out. (Photo attached). Note, this happened within 8 hours of having the car, I was a bit upset & in disbelief. However it seemed to be a quick fix & just thought about taking it in. Monday morning I scheduled an appointment to take the vehicle in the following day, Tuesday, September 9th at 9am. They ask to give them until the end of day for them to figure out what happened & how to fix it. The end of day came & they let me know that it would be ready by end of day tomorrow (would’ve been Sep. 10). End of day Sep. 10 comes & they let me know that they are unable to fix the vehicle so they have to order a brand new rear bumper. They said it was going to take 5 business days for the parts to arrive. At this point I’m frustrated but I try to be understanding & patient & just wait it out. I reach out after the 5 business days to get an update because no one had kept me updated & I get hit with the news that the part is not going to arrive until Sep. 30th. At that point I am furious because well who wants to get a brand new car, just for it to malfunction 8 hours later & have to wait almost a month just for the parts to arrive. Having to wait for the car to get fixed was one thing, but not having a way to get around is another. I express my frustration to staff which leads to me getting a call from one of the managers. I explain the whole situation of the car malfunctioning, how it kept on getting pushed back for it to get fixed & that I have no way of getting around anywhere. He then lets me know that he’s going to put in a request for me to get a rental/loaner & that made me feel a bit at ease. Now, I waited & waited & not a single soul ever reached back out with any news on me getting a rental/loaner. So I had to fend for myself, inconveniencing both myself & my family, by asking them to borrow their cars just for me to get around to work & back home. Sep. 30th comes around, I get an update that the parts arrived & that the vehicle should be done on either Thursday or Friday of that week. I wait it out, Friday morning comes around & they let me know that vehicle is in the shop getting worked on. I ask if the car would be done that day & I get another hit letting me know that the bumper isn’t even painted. What kind of shop are you guys running? I am livid. I call the dealership, have a talk with yet another manager. I explain how it’s been a whole month that the car has been at the dealership, how the car being done always gets pushed back, how I still have to figure out a way to get around because no one ever reached out to me for a loaner. He apologized & assured me that he will do all in his power to get it resolved. A few hours pass by & they let me know that the car will done & ready for pick first thing Saturday morning. I get a text Saturday that the vehicle is ready to be picked up, I pick it up & after it being at the shop the whole entire month, they didn’t even have the courtesy of handing me the key with the car fully charged. I shrugged it off & just went on about my day. Finally relieved that this tedious process was finally dealt with. Note: The car breaking could’ve happened to anybody. Although for a brand new vehicle it shouldn’t have, but I kept myself aware that it wasn’t my fault & it wasn’t theirs. However, it is the product they sell & it was the way in how the whole situation was addressed that kept me disappointed.”