Larry H Miller Chrysler Dodge Jeep Ram 104th

“Updated Review (Combined Experience): I dropped my car off on the 16th for warranty work. I’ve worked with Ricky before for oil changes and maintenance with no issues, but this experience was completely different. I had to constantly call for updates, and when I did get them, they were vague and inconsistent depending on who I spoke with. Nearly 7–8 days later, I was given a total cost—despite this being warranty work. When I reminded them, they seemed surprised and said there was a paperwork mistake. I was told there were no loaner or rental options, so I paid out of pocket for a rental. Updates were important so I could manage that cost, but communication only happened when I initiated it. On Thursday, I was told my car was completed the night before and in QC. I dropped off my rental and headed to the dealership—only to arrive and find my car wasn’t done and no one even knew who I was. My GPS showed the car had been sitting in the back lot most of the time, even though parts were supposedly in days earlier. At that point, James stepped in and handled things professionally. He was the only bright spot in this entire experience and deserves five stars. Unfortunately, the overall service does not. Communication was poor, management never returned my calls, and service quality has declined over my last two visits. I purchased my car here and have always serviced it here, but after this experience, I won’t be returning. ⭐️⭐️⭐️⭐️ for this part of the review. So I did a review on the service dept here on my warranty repair experience but I want to do another review on just one person in the service department named James Mulvey unfortunately, he had to deal with me after the long charade of nonexistent updates, fake updates and not complete and truthful updates. He stepped to the plate when I went in upset unfortunately I unloaded on him a little bit more than I should’ve and he kept it professional de-escalate the situation and took care of me immediately as mad as I was that I was told my car was complete and it wasn’t. He didn’t try to lie. He gave me an honest that he didn’t know and got me into a car so I could go back to work the next day since I had to return my rental on the assumptions that my car was complete and got me in touch with somebody to get reimbursed for the rental car that I paid out-of-pocket for this man when above and beyond in a situation, he didn’t cause he wasn’t part of, but definitely saved face on how I feel about Larry Miller so five stars to him not the service department by him individually so thank you to JAMES. I appreciate your honest help your sincere desire to serve me as a customer and hope that this gets to who it needs to as far as recognition for what you did thank you.”

“I was very happy with the way they handled my situation. I was able to get my suv with the help of Juan Herrera. He was so patient and supportive throughout the process. Thank you all for the great work you do. I can’t thank enough Juan for helping us. I’m so happy.”

“I want to say thank you to the team over At H Larry Miller. They don’t only took care of me. They allowed a comfortable place for my kids to play at one of their tables while we were going through the process big thank you Sales manager, Matt for the way he runs his team and takes care of the customers. I am truly pleased!”

“Had a wonderful experience purchasing a car here this past Friday. Adrienne had the car waiting for me to test drive as soon as I got there. Sent a video the day before of the interior. Everyone at this dealership was extremely professional and fair. Never felt pressured into anything. They even got me an uber back from Longmont where I had to drop off my rental vehicle. The process was very easy and took only a few hours. Would highly recommend anyone looking to purchase a vehicle to go give Larry H Miller a shot and “bang the gong” Thanks for the wonderful service, Adrienne! That was a fun day.”

“Definitely a mixed experience. Let’s start with the positives. Joel was an amazing sales rep. He is responsive, respectful, has great customer service, & is not one of those pushy sales guys (one thing we can all appreciate). He was very helpful in making my whole process of, trading in & leasing quick & efficient. Super cool guy, definitely recommend him. Without a question, he deserves 5/5 stars. However, here are the negatives. I drove my new vehicle off the lot on the evening of Sep. 6, that same night I hear a loud constant thumping noise from the back of the vehicle. When I go to check it out, the back passenger wheel well popped out. (Photo attached). Note, this happened within 8 hours of having the car, I was a bit upset & in disbelief. However it seemed to be a quick fix & just thought about taking it in. Monday morning I scheduled an appointment to take the vehicle in the following day, Tuesday, September 9th at 9am. They ask to give them until the end of day for them to figure out what happened & how to fix it. The end of day came & they let me know that it would be ready by end of day tomorrow (would’ve been Sep. 10). End of day Sep. 10 comes & they let me know that they are unable to fix the vehicle so they have to order a brand new rear bumper. They said it was going to take 5 business days for the parts to arrive. At this point I’m frustrated but I try to be understanding & patient & just wait it out. I reach out after the 5 business days to get an update because no one had kept me updated & I get hit with the news that the part is not going to arrive until Sep. 30th. At that point I am furious because well who wants to get a brand new car, just for it to malfunction 8 hours later & have to wait almost a month just for the parts to arrive. Having to wait for the car to get fixed was one thing, but not having a way to get around is another. I express my frustration to staff which leads to me getting a call from one of the managers. I explain the whole situation of the car malfunctioning, how it kept on getting pushed back for it to get fixed & that I have no way of getting around anywhere. He then lets me know that he’s going to put in a request for me to get a rental/loaner & that made me feel a bit at ease. Now, I waited & waited & not a single soul ever reached back out with any news on me getting a rental/loaner. So I had to fend for myself, inconveniencing both myself & my family, by asking them to borrow their cars just for me to get around to work & back home. Sep. 30th comes around, I get an update that the parts arrived & that the vehicle should be done on either Thursday or Friday of that week. I wait it out, Friday morning comes around & they let me know that vehicle is in the shop getting worked on. I ask if the car would be done that day & I get another hit letting me know that the bumper isn’t even painted. What kind of shop are you guys running? I am livid. I call the dealership, have a talk with yet another manager. I explain how it’s been a whole month that the car has been at the dealership, how the car being done always gets pushed back, how I still have to figure out a way to get around because no one ever reached out to me for a loaner. He apologized & assured me that he will do all in his power to get it resolved. A few hours pass by & they let me know that the car will done & ready for pick first thing Saturday morning. I get a text Saturday that the vehicle is ready to be picked up, I pick it up & after it being at the shop the whole entire month, they didn’t even have the courtesy of handing me the key with the car fully charged. I shrugged it off & just went on about my day. Finally relieved that this tedious process was finally dealt with. Note: The car breaking could’ve happened to anybody. Although for a brand new vehicle it shouldn’t have, but I kept myself aware that it wasn’t my fault & it wasn’t theirs. However, it is the product they sell & it was the way in how the whole situation was addressed that kept me disappointed.”