Genesis of West Warwick

“I can’t say enough good things about Genesis of West Warwick. After a truly frustrating experience at another Genesis dealership that left my car sitting for six weeks with no resolution and no loaner, this team completely restored my confidence in the brand. Within less than two days, Genesis of West Warwick diagnosed and resolved an issue the other dealer couldn’t figure out in over a month. The difference was night and day. Anthony Torres deserves special recognition. His communication, professionalism, and attention to detail were exceptional. He understands what real customer service looks like and made sure I was informed every step of the way. The level of care, urgency, and follow-through he demonstrated is something every dealership should strive for. The quality of service, proactive approach, and genuine commitment to doing things right were outstanding. Not only did they fix the problem efficiently, but they also restored my confidence in the Genesis brand. My wife drives a GV70 and I drive a G70, and thanks to this experience, Genesis of West Warwick has earned a customer for life. Huge credit to Balise Auto Group for having such an outstanding team. This is how premium service should be done.”

“I bought a Volvo xc40 almost 6 months ago. So far I am very happy having this car. I was looking for a car about 2 months and get tired. Salesmans in other dealership were very pushing. I gave up. Then Adrian Rodriguez from Genesis called to me. He was very patient with me. To be honest I bought the car because of him. The nice way how he treated me. He gave me time to think about. He is the nicest salesperson who knows how to approach the client. Very professional. Adrian, I wish you success in your job! Thank you !”

“Delya, Erik and the finance manager (I’m so sorry I don’t remember your name) were incredibly helpful and kind, making the entire experience amazing and extremely easy. They got me into a deal in literally an hour, and since I had to travel for work, they even held the car for five days. Thanks for helping me get my first Genesis! If you’re thinking about doing it or just shopping, go talk to them. I appreciate the detail they go into to know all terms, features, and feel confident in your purchase. Thanks again.”

“Excellent dealership. Pablo assisted with my car buying experience. I purchased a brand new 2025 Genesis GV70. I saw the car and price online. When I arrived, they had the car professionally detailed and parked in front of the sales room door. I test drove the car and everything was perfect. BIGGEST FACTOR: There are absolutely NO hidden fees at this dealership. The online price, was the price I paid. The online offers were ALL granted within seconds. I can't recommend this dealership more. Pablo and Erik demonstrated exceptional professionalism. If you want Genesis, buy fro here. You can trust them. If you are curious about Genesis, call and chat with them. Thank you, Pablo.”

“GENESIS of West Warwick was an absolutely terrific experience for my first Genesis oil change! From the introductory phone call to make the appointment 4x days ago, to meeting my service advisor, Anthony, who was nothing short of exemplary, it's been a terrific experience thus far. Anthony was incredibly knowledgeable, offering best insights to help keep my Genesis G70 running at its best for as long as possible! A car guy at heart, we talked about the future of the brand and the steps taken to get to where it is today and where it'll go in the future. I had heard many good things about the dealership, which is lavishly decorated and beautiful inside and out, and I was pleasantly surprised to find it all true and better than expected! I look forward to my return to Genesis of West Warwick for my next scheduled service!”