Ken Garff West Valley Ford

“Nelson worked to get me into the truck I wanted, he went into great detail explaining my options and how to get the best deal possible. Very personable and professional. Andrew went over and above explaining the vehicles warranty’s from Ford and additional warranty’s for down the road. It was a pleasurable experience through the purchase. I won’t think twice about visiting the showroom and having quick chat with the staff I met.”

“Amazing dealership! They act like normal people who are simply there to help you solve the problem of buying a new car. Honestly the best experience I’ve ever had buying a new car. And we bought 2! Will definitely go back. And funny enough, I found out after 2 of my friends have bought from the same dealership and had a very similar experience. Speaks volumes.”

“Edgar Pierto at Ken Garff Ford was an absolute gem to work with. Super chill, patient, and genuinely attentive, he listened to our needs and our negotiations without ever making us feel pressured. He gave us the space to make decisions at our own pace, which made the whole process smooth and comfortable. Easily one of the best car-buying experiences we’ve had. Highly recommend asking for Edgar!”

“***Updated Review (Nov 7, 2025): Absolutely Unacceptable – Still No Resolution*** I honestly can’t believe I’m having to write an update to my original review. What started as a disappointing experience when I purchased my F-150 on Sept 9, 2025, has now turned into a complete nightmare. After a month of chasing the dealership for the repairs they promised to make before delivery, I was finally told to bring my truck back in on Mon, Nov 3. I was told it would be ready by Tue, Nov 4. Instead, I spent three days with zero proactive communication — no calls, no updates, nothing — unless I reached out first. When I finally picked up my truck on Thu, Nov 6, it was filthy — covered in dirt and dust like it had been sitting outside in the rain. I literally had to walk the lot for 10 minutes just to find it. Even through the grime, the scratches, chips, and swirl marks are still there — more than half the passenger side looks like it wasn’t even touched. There’s now blue paint on the bed rail that wasn’t there before. This is not minor. This is thousands of dollars worth of cosmetic damage that was promised to be fixed before I ever signed the paperwork. I sent a detailed email with photos directly to management the same day, along with a fair and reasonable request: I’ll take it to a professional repair shop of my choice and they can cover the cost. It’s now been over 24 hours — no acknowledgment, no response, nothing. I’ve bought a dozen Ford vehicles over the last 15 years and currently own three Fords. I’ve always been loyal to the brand, but this experience has been beyond frustrating and frankly insulting. I trusted this dealership to do the right thing, and they’ve done the exact opposite. I’ve attached pictures of the truck in the condition I picked it up in — because words don’t do it justice. I’m still hopeful someone in leadership at Ken Garff Ford West Valley decides to take accountability and make this right. But as of now, I wouldn’t recommend this dealership to anyone. ***Initial Review Below:*** Extremely Disappointed — Broken Promises After Purchase I’m deeply disappointed to be writing this, especially after what initially seemed like a wonderful experience at Ken Garff Ford West Valley when we purchased our new F-150 on September 9, 2025. When we arrived that evening, our salesperson Sean greeted us promptly and showed us the truck we came to see — which had already been pulled up front. However, it was immediately clear that the vehicle had visible damage: Deep scratches down the passenger side, from the front door to the rear fender (looked freshly done) A door ding on the driver’s front door Scratches on the roof and even on the glass Plus, the paint was covered in severe swirl marks and water spots When I pointed these out, Sean assured us it would be “no problem at all” and that the dealership’s vendor would fix everything before or shortly after delivery. On good faith, and trusting that promise, we moved forward — even paying full asking price, adding every one of the dealership’s upsells (despite knowing some were not necessary), and leaving that night confident in the integrity of the team. Since then, I’ve reached out multiple times by phone, text, and email to Sean and the dealership, with no response. The only message I received was one text from Sean saying he would check with the Used Car Manager — and then nothing. It’s now been almost a full month of silence. I spent over $50,000 on this truck, and I’ve been a lifelong Ford owner — 12+ Ford vehicles over the last 15 years, currently own 3 Fords today. But this has been the most unprofessional experience I’ve ever had with any dealership. I have photos documenting every issue and will be sharing them here. I genuinely hope management sees this and reaches out — because as it stands, I would never recommend this dealership to anyone.”

“Absolutely wonderful experience overall! I had stopped here on a whim to just TRY and see if I have options available. Upon arriving I was immediately greeted by Sean Weston. Im telling ya Ken Garff. You lose Sean, it'll be a sad day. The man is gracious, patient, and not pushy what so ever! Upon learning what i wanted, Sean immediately had options available. Thankfully we found exactly what I wanted. And I couldn't be happier. Upon purchasing, Sean ensured I was happy with the way the vehicle drove and looked overall. In the end I had very small cosmetics to be fixed. I was set up immediately with their service team. Let me tell ya! You guys just rock overall! From the salesmen, to the financing, to the service department and anywhere in between. Ken Garff west valley, I'll be back for my next purchase when ready! From the bottom of my heart, to put me in a safe vehicle for me and my kids. I thank you! Especially after being in a car that blew up and almost took my babies from me. Thank you, thank you, thank you!”