Plug IN Auto

“Scam artists. Absolute scumbags. Stay AWAY! This is a classic bait-and-switch dealership run by crooks. Over the phone and on their website they act all nice and say “no add-ons are mandatory, everything is optional”. As soon as you show up — boom — they slap $5,000+ worth of garbage on the price: overpriced paint protection, “anti-theft device”, ridiculous registration fees, etc. They lie straight to your face about the car. Told me (and wrote on their site) “no accidents, clean history”. Carfax shows TWO serious accidents. Yeah, it was “repaired”, but the front bumper cover was cracked, there were small dents on the doors, and NONE of the doors or trunk opened with the key — only the driver door worked. And that’s that I noticed immediately. That’s not “repaired”, that’s hidden damage. If you refuse their junk add-ons they become extremely rude, aggressive and kick you out of the dealership. They openly say: “We make our real money on these accessories. If you don’t pay for this crap, we’re not interested in selling you the car. Get out.” They even told me that if I have any state/federal assistance or program discount — that money “belongs to them”, so I still have to pay full add-on prices on top. Insane. The whole process is high-pressure: they refuse to discuss real out-the-door prices until you come in and do test drive, because “they don’t waste time on tire-kickers”. Once you’re there — aggressive upselling, lying, bullying, and if you push back — they yell and throw you out. These people sell wrecked cars at inflated prices, then illegally mark them up another 30–50% with forced add-ons. If you’re not a sucker who just signs everything — they don’t want your business. I will be filing a formal complaint with the BBB, DMV, and California Attorney General’s office. Businesses like this should not be allowed to exist. Avoid this place at all costs. If they treat customers this horribly during the sale — imagine what happens when the car actually breaks down after you buy their “beautifully repaired” salvage. Total scammers. 0 stars if I could.”

“I came in prepared to barter and potentially speak to a manger due to past experiences. The customer service here exceeded my expectations. From the moment I stepped on the lot Izzy introduced himself and answered all of my questions. He is personable and honest. Carlos stepped in for the second part and answered every single question I had. He was patient and waited for me to read the forms and had answers for nearly everything. His honesty and integrity stood out in moments where he needed to go on a deep dive to get an answer. I will come back and I recommend this dealership. I drove out from Garden Grove, worth the drive. Ask for Izzy and Carlos!”

“I just wanted to take a moment to say thank you for such a great experience at your dealership. From start to finish, everything was handled with professionalism, honesty, and respect, which made the entire process smooth and stress-free. It’s not often you come across a team that truly puts the customer first, and I really appreciated the transparency and effort you showed. I’m very happy with my experience and wouldn’t hesitate to recommend your dealership to others. Thank you again for doing right by me & Thank you again Carlos for the car. Definitely will come back again!”

“It took a few days before I got a response after I submitted a request for a price quote on their website but Brian finally reached out. This is probably because of all the people trying to get the tax credit before it ends. When we got there, there were more people at the dealership than I expected for a Wednesday afternoon. Bought a Bolt EV. Brian was awesome, he was able to get the terms I was looking for and handled the whole transaction before I even arrived at the dealership. The experience was painless. Arrived at the dealership, the car was super clean and he even had the A/C running for us when we arrived since it was a hot day. Checked the car, went out for a quick test drive, the car was in great shape, better than I expected based on age and miles. Last owner must have good care of it, lucky me. After that Brian handed over the keys and we are on our way. We were in and out in less than 30 minutes. Thanks Brian!”

“I had a great experience purchasing my Range Rover from this dealership. The team was patient, professional, and willing to work with me on the price — I ended up with the best deal in California at the time. Shane also negotiated excellent financing terms on my behalf. But what truly sets them apart is their integrity: nearly two months after the purchase, I received a letter from the company’s management along with a $1,000 check due to an overpayment they discovered with the DMV. These are honest, attentive people who will always do their best for the customer. Thank you again!”