Ed Koehn Ford of Wayland Inc

“I purchased my 2014 Ford Explorer from Ed Koehn in Rockford on November 22nd. Approximately three hours after purchasing the vehicle, it experienced a long crank upon starting. I brought it back to the Rockford dealership on Monday morning, where they refused to address the issue. I then took the vehicle to Ed Koehn in Wayland, where they replaced the fuel pump under the warranty (I paid the $100 deductible). I drove the car for two days, after which the long crank issue returned. I contacted the Wayland location and was instructed to bring the vehicle back for re-diagnosis. I dropped it off on Monday, December 29th. The dealership had my car for a total of five weeks. During this time, communication was minimal unless I initiated contact. After several weeks, they reported that all six fuel injectors were bad, stating they believed the previous owners had used the wrong type of gasoline. One employee informed me that the warranty would cover the repair so we said they had the go-ahead to tear the engine down. After several days of hearing nothing, I called again and spoke with a different employee who told me the warranty company was not covering the repair and that they would complete the work for a discounted rate of $1,000. I questioned how I could be held responsible for damage allegedly caused by the previous owner, especially since the dealership’s website states that all vehicles undergo a thorough inspection prior to sale. I was told the vehicle was sold “as is” and that they would not cover the repair. At this point, I no longer trusted their diagnosis after obtaining another professional opinion. I was charged an additional $120 for the teardown, which I only authorized because I was falsely told it would be covered by the warranty. When I went to pick up my vehicle last week—after five weeks—it had approximately 16 inches of snow on it, indicating it had not been started or driven in several weeks. Upon starting the car, the check engine light was on and the vehicle was misfiring. When I initially dropped it off, the car was fully drivable aside from the long crank issue. There was no check engine light and no misfire. At this point, I have driven the vehicle for a total of two days and three hours and have paid an additional $220 with absolutely no resolution. I now have to pay for a tow truck to take the vehicle to a different mechanic to avoid damaging the catalytic converter. I have attempted to go through the chain of command with no resolution. I am absolutely disgusted and heartbroken by how this situation was handled. I come from a family of Ford loyalists—my father dedicated 18 years of service to Ford. However, due to this experience, I will not be purchasing any future vehicles from Ed Koehn and will be advising family and friends to do the same. I understand that I purchased a used vehicle, but when you buy from a well-known dealership, you expect some level of protection when serious issues arise within three hours of ownership. This entire experience has been a headache, compounded by poor communication and inconsistent information from multiple employees. I would strongly advise against purchasing a vehicle from any Ed Koehn dealership.”

“A Poor Representative of the Ford Motor Company. I wanted to give the benefit of the doubt to a small, rural dealership; however, my overall experience with Ed Koehn Ford of Wayland has been consistently disappointing. The physical condition of the dealership is, frankly, the worst I have encountered at any major automotive brand. The exterior appears neglected, with a severely deteriorated driveway that is more dirt than pavement. The interior offers little improvement and gives the impression of long-term disrepair and poor cleanliness. This lack of basic upkeep reflects poorly not only on the dealership’s ownership, but on the Ford brand itself. It is difficult to believe this location meets the standards one would reasonably expect of a Ford Motor Company representative. I have previously purchased a new vehicle from this dealership, and that transaction was uneventful. Unfortunately, that is the only neutral aspect of my experience. The service department, however, has been a recurring and significant concern. On multiple occasions, I have collected vehicles from service in worse condition than when they were dropped off. Most recently, I picked up my 2024 F-150 shortly after it had been professionally detailed. Upon return, the hood was covered in greasy handprints, and the steering wheel was similarly soiled. While these marks were easily removed, the fact that the vehicle was returned in this condition demonstrates a troubling lack of care and professionalism. It raises legitimate concerns about attention to detail and respect for customer property. In its current state, this dealership does not appear to take pride in its facilities, its workmanship, or its role as a Ford representative. Without substantial changes in management and culture, I see little reason to expect improvement. Customers seeking a professional, brand-appropriate Ford experience would be better served elsewhere.”

“I contacted Mr. "World's Salesman" for help getting a vehicle for my 30 something year old daughter. We had litterally just moved into our house together. I had previous experiences with the Wayland Ford Dealer all good. I was ready for her to stop having to get car repairs and borrowing a vehicle. The Salesman's demeanor was love at first sight to me and I was only speaking to him on the phone. I called him back up and moved up my timeline to that day. We went in and the rest is history. Thanks to the very hard work of some smart kind and creative people we drove out in a couple of days in a gorgeous dark bronze SUV called an Edge. Way beyond my hopes or expectations. I was hoping for even a tiny match box card that if we could drive it then Great. We had both had credit problems of our own and recently a family member did some very shady things with our credit. Ed Koehn I my new family now and I intent to recommend family, friends and strangers to come on in. Thank God for them. Go Ford Go Wayland Go Ed Koehn Dealer and of course by Greatest Salesman in the world Have dinner with your wife at the Geranium Cafe to make me and Author, Philosopher OG MANDINO happy. May you continue to always sparkle brightly✨🌟🌞🌞💥🌞🌞🌟✨”

“From start to finish, my experience with John Tyson and the sales team at Ed Koehn Ford was absolutely top-notch. John went above and beyond to make sure everything went smoothly — no pressure, no games, just honest and straightforward help every step of the way. He took the time to really listen to what I needed, walked me through every option, and made sure I drove off in something that fit perfectly. The entire sales staff was friendly, knowledgeable, and genuinely cared about making sure I was happy with my purchase. The process was fast, stress-free, and they made me feel like a valued customer instead of just another sale. If you’re looking for a dealership that truly takes pride in their customer service and a salesperson who will treat you with respect and honesty, go see John Tyson and the team at Ed Koehn Ford. They’ve earned a lifelong customer.”

“Had a great experience purchasing a vehicle from Ed Koehn Ford in Wayland. Very welcoming and friendly group of people. If you are looking for a place to get a different vehicle, you should go here and ask for Brett! He was amazing at getting everything worked out with our vehicle and making sure we were happy with everything. Brett was an amazing salesman and would recommend visiting him at Ed Koehn Ford for your vehicle needs! We also received a gift to help keep our vehicle looking fresh and clean!”