Suburban Ford of Waterford

“Ryan is awesome!! I was looking for a good, safe, reliable, affordable car with my must-haves. Something kept telling me to go to this dealership & a great decision it was!! Ryan Dybowski was great!! Very professional, personable, efficient, he listened to me, got me a beautiful, safe 2018 with 55k miles😁 He come highly recommended!! Thank you Ryan💯”

“I want to thank the amazing salesman Derek Dinkins who helped me lease my car I appreciate his excellent work. A Special thanks to the manager Mike Goltz for his great service and support. And many thanks to Nicholas Plummers for answering all the questions and for his excellent service. The team were professional, patient, and extremely helpful. They took the time to explain everything clearly, answered all my questions, and made the entire process smooth and comfortable. I truly appreciate their kindness, honesty, and excellent customer service. Highly recommended!”

“I was an out of state buyer and settled in on a car at Suburban. Al & Mel took care of me, and kept me in the loop throughout the whole process! I wasn’t an easy customer and Al made me feel safe and secure with the process! I appreciated their honesty and commitment to my expectations! Thx, John K (Illinois)”

“Poor service over and over. I have been waiting for the pillar covers on my Explorer for 14 months. The car broke down in Ohio and when we mentioned the A pillar to that service department, the dealership ordered the parts a traveled 2 hours to our home to replace them. Why can’t Suburban do that. I have at least 2 more outstanding recalls and they have no remedy in site. I personally left a message for the manager and I have not been contacted about this issue. This dealership does not care. So much for the 8 vehicles I have purchased from Suburban. In one case I had service done on my f150 and they failed to inform that I had a recall that they could fix. I had to make another appointment for that problem. It has been over three days since I personally contacted the dealership manager and I have not received a call back. Poor”

“Found a van online and reached out to them about it. It was a Ford Transit Connect. Derek the sales guy over the phone said it is very clean. We negotiated a price and he wouldnt adjust the price much because it was so clean he claims. I said great if it is that clean we would purchase it. We drove an hour and half to buy and it was nothing like he stated. Claims it was never in an accident. I was pretty mad I wasted 3 hours to arrive and find it was nothing like he said. I asked him if I brought a vehicle with the same damage would you give a price as super clean. His reaponse I don't know. The pictures don't show a clean car to me. Overspray ever where, plastic not attached, inner fender not attached, interior plastic scratched and marked up.”