Herb Chambers Cadillac of Warwick

“I purchased a used vehicle from Herb Chambers. Jackie although she didn’t work in the used car department, she was nice enough to show me the car I was interested in. (Other sales people were occupied). She was very professional and knowledgeable in comparison to other dealerships I visited. I felt comfortable because I didn't feel pressure to buy that night. I went back a few days later and got a great deal on the car. Ben in finance was also helpful and worked with my budget. I highly recommend shopping there. Love my new car! Thank you!”

“Highly recommend Mario for buying your new car. I walked in without an appointment with my 3 year old son and we were greeted by Mario. We came to look at a CT5 V blackwing and that’s what we ended up buying. Mario was great no pushy sales tactics.”

“Not so great today, this dealership has had to replace a thermostat for me 4 times. Yes FOUR TIMES. They make you sit in the waiting room all day long claiming to be running diagnostics cant figure the problem out and do not want to deal with it bc its under warranty and their fault. Because of their negligence and faulty parts they said its been red flagged bc they had to cha ge it so many times so charged me found no problem and didn't change it, even though this is the same exact thing that has occurred previously. Very very interesting when we have all the paperwork from them changing all of these parts. I also bring a mechanic with me to this garage, and they still keep playing these games and lying. Extremely disappointed with this visit. If you buy any vehicles from here make sure you have an incredible end party warranty, you will be sorry.”

“I drove over two hours one way to look at a vehicle. When I got there I gave them my driver's license to make a copy like all dealership do. When I was read to test drive the vehicle I asked if the keys were in it. The sales woman Diane said they weren't that she had them & she proceeded to get in the back seat. As my wife was in the Passenger seat. I asked what she was doing she said she was coming. I said I'd rather not, as I don't need someone back seat driving. She said it's company policy & I told her if that was the case I'd leave as I'm not riding around with a stranger. She proceeded to get a very rude old gentleman. He said it was company policy in case I was in an accident & being a large corporation they wouldn't cover me. I have insurance & that's the most ridiculous thing I've ever heard. This was a $15k car that was $4k over price. I could see I the vehicle was $100k clearly they're paranoid someones going to steal their vehicles. I feel they were stereotyping us. She wouldn't asked someone if it wasn't an option for her to not go with us. If a rich person went to go on a test drive there's no way if they didn't want the same accommodations that they would have gone with them. I've purchased an over $60k vehicle elsewhere & they didn't come. I've test driven many vehicles & have only ran into the sales man asking if he could come & I said no. He said no problem & stayed there. What insurance company only covers accidents if they employees is in the car. What a joke I had cash & would have purchased the vehicle but instead they can continue to be stuck up. I wouldn't even waste your time !”

“I recently purchased a Yukon and worked with Wilson, who made the entire process incredibly easy. He was knowledgeable, patient, and never pushy. I really appreciated his laid-back approach, which gave me the time and space to think through my decision and feel confident about it. Wilson answered all of my questions thoroughly and helped make what can be a stressful experience feel calm and straightforward. Ben in finance was also great to work with — easygoing, very knowledgeable, and focused on doing what’s right. Both gentlemen made the experience enjoyable from start to finish. This is a very respectable dealership, and I couldn’t be more pleased with how everything went. I keep my vehicles for a long time and don’t purchase often, but I would absolutely go back and do it again.”