Krause Family Ford of Woodstock

“My experience at this Ford dealership was outstanding from start to finish. The entire staff was professional, knowledgeable, and genuinely focused on making sure I found the right vehicle without any pressure or games. The sales team took the time to answer every question I had, explain all the features and options, and made the buying process smooth and stress-free. The finance department was equally impressive, clearly explaining everything and working hard to secure the best possible deal. What stood out most was the level of customer service. Everyone I interacted with was friendly, respectful, and truly cared about my experience. It's rare to find a dealership that combines professionalism, honesty, and excellent communication the way this team does. I couldn't be happier with my new Ford and highly recommend this dealership to anyone looking for a great vehicle-buying experience. Thank you to the entire staff for going above and beyond!”

“Had absolutely fantastic customer service by Joe!! He was super patient with us and even stayed after close to help us out. He was super kind and helped us all the way through the process. if we were to ever get another car from Ford, we would definitely go there as our first choice!! We typically don’t write reviews, but he was definitely worth this one and we would definitely recommend him to anyone who asks Or is searching for a place to buy a new car!!”

“I purchased a 2025 F-150 through Krause Family Ford, which was advertised on CarGuru. Hayden made the process extremely easy for me. He was willing to go above and beyond to get me the deal that I wanted. He made sure that I received all of the incentives and rewards that were entitled to me as an active duty service member. I also had the please of working with Hannah who handled the financing and was very efficient with her job. Thank you both for your hard work and dedication.”

“Overall, it was a decent experience. I traveled all the way from Vermont to pick up a recently traded-in RAV4. The vehicle itself is in good overall condition and was fairly priced. However, there were a few things about the car that were not disclosed prior to arriving. When we inspected the vehicle, we found water in the spare tire well in the trunk, and it appeared the rear hatch had been repaired at some point by the dealership. We asked the dealership to perform a water test, which they said they did, and we also asked whether there could be any price adjustment due to the undisclosed issue. We were told there was no flexibility because the issue had supposedly been fixed. Unfortunately, on the drive home we hit rain and discovered a large amount of water in the trunk again, so the issue clearly was not resolved. Since we traveled from Vermont to purchase this vehicle, this was pretty disappointing to discover after leaving the dealership. My salesperson was wonderful leading up to the sale, but during the in-person process they seemed somewhat disengaged at times—responding to messages on the computer and texting while we were there to other customers. The finance portion of the experience, however, was excellent. The gentleman handling that part was very professional, engaged, and took the time to answer all of our questions thoroughly and kindly. The detailing could have also been a bit better. Overall, I like the vehicle, but I’m hoping the dealership will reach out and work with me to address the unresolved trunk leak.”

“Proud new owner of a 2026 Ford Explorer Tremor!!! A big Thank You to Harleigh for making paperwork a breeze (and for talking to me while we waited), Shane for a painless trip to finance, and to Sean, Evan, and Chris for putting together my best options!!! I appreciate your team for the professionalism, easy peasy process, and making sure I was all set before leaving. HIGHLY RECOMMEND THIS TEAM!”