CARMAX POTOMAC MILLS

“It was great! To sign in to my online offer was very easy and self explanatory. My tire blew as I drove into the parking lot and they were able to still accommodate me with my original offer. They were great and kind. I appreciate their help more than they'll know.”

“We had an incredibly smooth experience selling our Honda Odyssey. We were able to set up an appointment online and complete most of the paperwork electronically. When we arrived, they quickly inspected our car, we signed the remaining paperwork and were out of there in about 30 minutes. Tishera was great to work with and make for a smooth experience.”

“I had an amazing experience at CarMax Potomac mills store thanks to Danielle and her manager Brian. From start to finish, the entire transaction was incredibly smooth and stress-free. Even though there were a few hiccups with my credit union since I was financing from outside, they handled everything perfectly and stayed on top of the process the whole time. Danielle was professional, patient, and knowledgeable, and truly went above and beyond. Brian was equally great supportive, efficient, and clearly committed to making sure everything went through smoothly. I really appreciate their endless efforts and attention to detail. Most importantly, I absolutely love the truck. Highly recommend working with this team”

“I had a very disappointing and uncomfortable experience at this CarMax location. I scheduled an appointment online and arrived on time, but was kept waiting while the associate repeatedly questioned my ID, pay stubs, and even the spelling of my name, despite everything matching my driver’s license. I was already pre-qualified, yet I was treated as if my information could not be trusted. The associate specifically questioned how I accessed my pay stubs after seeing Gmail open on my phone, even though he asked me to email the documents. He implied that my pay stubs were questionable and asked whether I had an employee portal, which I do, and that is exactly where the pay stubs came from. I was simply re-opening the same documents I had already provided. This line of questioning felt unnecessary and accusatory. I also receive child support, and although I provided official payment summaries (which I have successfully used for housing, car purchases, and other financial applications) the associate refused to accept them. He insisted on an actual court order, something I have never been asked for by any dealership or lender. Because I did not have the court order on hand, he removed that income from my profile entirely, which materially affected my financing. He repeatedly told me that “every dealership does this,” which is simply not true based on my prior experiences purchasing vehicles. When I asked to test drive the vehicle I was interested in, I was told I could not do so unless I completed a full financing application. I would not have agreed to this had I known it would result in an extremely harsh credit inquiry. That inquiry significantly increased the APR/interest rate I was offered, which negatively impacts me now as I am still actively shopping for a vehicle. After I declined the car due to pricing and overall discomfort, the associate’s attitude changed. He became rude and dismissive, loudly told another employee across the store to “cancel everything,” and spoke to me in a condescending manner. I had no issue with the car not being held. It was the unprofessional behavior and lack of respect that stood out. Overall, I felt pressured, distrusted, and disrespected throughout the process. This experience did not align with CarMax’s reputation or the customer-friendly experience they advertise.”

“We have officially stopped going to dealers to purchase vehicles. There's no better place to go than Carmax, no games, no haggling, no getting screwed. Just straight up business, take it or leave it. Same with the vehicle you want to exchange, it is priced straight up, no scams... Big shout out to Mikhail, he gave the best advice, and suggested the perfect physical and financial fit for us. We are so grateful for him. He even had a big yellow bow put on the hood! Best Experience Ever!”