Fields BMW

“My husband and I recently visited Fields BMW to look at an X5, and we had an excellent experience from start to finish. Turiq was fantastic to work with—knowledgeable, professional, and never pushy. He took the time to answer our questions and helped us find what we were looking for without trying to upsell us on things we didn't need. The finance manager was equally impressive. She genuinely seemed focused on helping us make the best decision for our needs rather than simply making a sale. The entire process was smooth, transparent, and professional. We felt valued as customers throughout the experience. I would absolutely recommend Fields BMW to anyone in the market for a vehicle. 10/10 experience!”

“⭐☆☆☆☆ I purchased two new BMW vehicles from Fields BMW Winter Park on December 31, 2024: a BMW X6 and a BMW X7. I also purchased all of the additional protection packages offered, including tire and wheel protection, paint protection, and maintenance plans, expecting a premium ownership experience consistent with the BMW brand. Unfortunately, my experience has been the complete opposite. The most serious issue involves my BMW X7. The rear tires continuously lose air pressure and require frequent inflation. This is not a cosmetic issue—it is a safety issue. Driving a vehicle that repeatedly weekly loses tire pressure creates unnecessary risk for the driver, passengers, and everyone else on the road. I brought the vehicle back to Fields BMW Winter Park multiple times for the exact same problem. Despite numerous repair attempts, the issue remains unresolved. The vehicle continues to display low tire pressure warnings, and I am still forced to regularly inflate the tires myself. What made the situation even worse was a recent service visit. I brought the X7 in for maintenance and specifically reported the tire issue again. When the vehicle was returned to me, not only had the tire problem not been fixed, but the car came back with a check engine light illuminated. In other words, the vehicle was returned to me in worse condition than when it arrived. After escalating the matter to BMW North America, the dealership picked up the vehicle and provided a loaner. The check engine light was eventually corrected, but the original tire problem was not. Within days, the tires were losing pressure again and the warnings returned. The most disappointing part of this experience has not been the defect itself. Mechanical issues can happen with any manufacturer. The real disappointment has been the inability—or unwillingness—to permanently diagnose and resolve a recurring safety-related issue despite multiple opportunities to do so. As a result of this experience, I have already replaced my BMW X6 with a Mercedes-Benz GLE and am seriously considering doing the same with my BMW X7. I expected much more from both BMW and Fields BMW Winter Park. A premium vehicle should come with premium service, especially when customer safety is involved. I hope BMW takes situations like this seriously and improves the way recurring safety concerns are handled before other customers experience the same frustration.”

“We recently purchased a vehicle from Fields BMW in Winter Park, and it was genuinely one of the best car‑buying experiences we’ve ever had. Jose was absolutely awesome to work with — professional, patient, and completely no pressure from start to finish. He made the entire process smooth, transparent, and actually enjoyable. Brittany in finance was just as outstanding. She walked us through everything clearly, never pushed anything we didn’t want, and kept the whole process stress‑free. Again, no pressure, just great service. If you’re looking for a dealership that treats you right and makes the experience easy, Fields BMW Winter Park is the place to go. We highly recommend them.”

“The smoothest deal I've ever had! Justin was able to help get through most of the paperwork and preliminaries over text while showing me an X1 that fit my exact needs. He had my car ready & I was in and out the dealership within the hour! It was also one of the nicest, cleanest dealerships I've visited! Absolutely love my new X1 - shoutout to Justin & the entire team 🫶🏼”

“I had such a great experience at BMW Winter Park from start to finish. Everything was smooth, efficient, and I was in and out in a short amount of time. The entire process felt seamless and stress-free. Chris Neal was absolutely amazing to work with. He was extremely knowledgeable, helpful, kind, and made me feel very comfortable throughout the whole experience. I’ve purchased many cars over the years, and he was by far the best salesperson I’ve ever worked with. Chris truly went above and beyond, and he deserves to be “Car Salesperson of the Year.” Highly recommend asking for him if you’re looking for an exceptional car-buying experience!”