CARMAX WINCHESTER

“Made an appointment for 12 noon and showed up right on time, only to be told that there wasn't enough sales representatives on staff, and we would have to wait. The sales rep assigned to me got confused and produced a total purchase cost that was nearly five thousand dollars more than what was agreed upon. He had to get a manager to straighten everything out. A few days after purchase realized, there was a rock chip in the windshield that somebody attempted to repair. This was never formally disclosed in any of the previous details about the car. I can only assume this happened during the transportation of the car from one dealership to the other. Chip is turning into a crack and is starting to spread already. I am going to need a new windshield. I am giving two stars because I did receive a higher trade in value than what was expected. Probably not going to use carmax ever again.”

“This review is for Micheal and Cleveland. I went to carmax to sell my vehicle, they walked me through the entire process. They verified my online offer. Then got my vehicle paid off and out the door. The process was easy and clearly communicated.”

“BUYER BEWARE! DO NOT BUY HERE! Technician drove my vehicle 107 MPH and to his house where he did god knows what while my vehicle was parked there! Took my vehicle into service less than a week after I bought it. This location held my vehicle for 6 days which consumed majority of the 10 Day money back guarantee. I could no longer return it without a penalty. CarMax said they would fix it, and they didn't. They lied to me the entire time, they said "Oh, we will fix it; if not we will refer you to Tesla and we will reimburse you!" That was a lie! They acted like they had no idea I had even taken my vehicle there. I had to beg corporate to help me out and they still took advantage of me, I lost equity in my trade in as well as money I was paying for a car that I didn't even get to drive! CarMax took advantage of me and my family. I was concerned about the safety of the vehicle and they didn't even consider it. Also, NOT A SINGLE APOLOGY ABOUT THE TECHNICIAN STEALING MY CAR TO GO TO THEIR HOUSE WHILE "TEST DRIVING" IT TO FIGURE OUT WHY IT WAS SHAKING! I got a phone call from a sales associate claiming to be a manager basically trying to gain more information and for me to hush. DISGUSTING behavior CarMax.”

“Purchased my jeep wrangler 2022 from this CarMax with 21,000 miles for a extremely good price and the only issue I had was the sun visor (usual jeep issue) so I brought it back to them and JOHN was extremely helpful with fixing the issue and finding me a new sun visor to fit my jeep, I want to thank you guys for the excellent and amazing service, I want to thank John for his service on helping fix the issue, i really appreciate the service and effort the team puts in to bring transparency and satisfaction to there customer base. It means a lot! Thank you CarMax!!!!”

“Car shopping through Carmax has been a great experience so far! It was time for a new vehicle and I didn't want to deal with any haggling or super pushy sales associates at other dealers, so I went with Carmax. Searching cars on their website was super simple, with so much info readily available. I was sure I wanted a Subaru, either Impreza or Crosstrek. I found an Impreza that matched all my wants and requested it to be shipped to Winchester. I was able to test drive it on New Year's Day, with Nathan helping us out. I ended up not buying the Impreza because the day before a Crosstrek I REALLY liked popped up as available. Nathan helped get that one shipped and we left to await its arrival. Crosstrek was shipped a few days later and the communication from them was great, I wasn't able to come in any earlier than this past Saturday morning so they were willing to hold the car for me to test drive. Fast forward to Saturday, we met with Kaylee, who got us set up for the test drive. We went forward with the purchase of the Crosstrek, we used outside financing, which was a breeze to navigate. We got there at 9 a.m. Saturday and drove away by 11:15 with a new-to-us vehicle. Kaylee and Nathan were both rockstars throughout both days. When it's time for my wife's car to be upgraded we will definitely come back to Carmax!”