Ocean Honda of Whittier

“Great experience . Travis was so helpful And he made us feel welcome and helped us every step of the way . Our son is so excited with his first car.”

“⭐☆☆☆☆ 0 stars !!!! I purchased a Certified Pre-Owned 2024 Honda Pilot from this dealership believing I was buying a vehicle that had been thoroughly inspected and was safe for my family. Instead, I ended up with a cockroach-infested vehicle. I notified them 3 hours after having purchased the car! They knew about the cockroaches cuz they put these traps I found!! I am a mother of a 10-month-old and a 2-year-old. Having roaches crawling around a vehicle that transports my children every day is disgusting, stressful, and completely unacceptable. The dealership kept my vehicle for an extended period, assured me the problem was fixed, told me they had removed carpeting and treated the infestation, and then I picked it up only to find more cockroaches shortly 2 hours afterward. The amount of time, inconvenience, stress, and frustration this has caused my family is unbelievable. I missed time, rearranged my schedule, and spent weeks dealing with a problem that should have never existed in a Certified Pre-Owned vehicle in the first place. What makes this experience even worse is what I discovered when reviewing the paperwork. My advice to anyone considering buying a vehicle here: READ EVERY SINGLE LINE OF YOUR CONTRACT. Do not take anyone’s word for it. Have every promise, every number, and every detail put in writing. Review where every penny is going before you sign. I later discovered that negative equity from my trade-in had been rolled into the new loan. Something that was never clearly explained to me during the sales process. Had I not gone back and carefully reviewed the paperwork myself, I would have never known. Don’t assume you’re getting the deal that was verbally presented to you—verify everything yourself. A dealership should be transparent, honest, and stand behind the vehicles they sell. Instead, I was sold a vehicle with a roach infestation and left dealing with financing surprises that should have been clearly disclosed from the beginning. This has easily been one of the most stressful and disappointing vehicle purchases I’ve ever experienced. Based on my experience, I would strongly encourage anyone considering buying from this dealership to take their business elsewhere. There are plenty of dealerships that value transparency, customer service, and basic vehicle quality standards. Unfortunately, this was not one of them.”

“My experience with Ocean Honda of Whittier was fantastic!! Working with Mario Castillo, David Gutierrez & Jose Sanchez was excellent. Looking for to purchasing another with the same guys!! ● My daughter is enjoying her Honda~HRV Sport!! God Bless Robert E. Carbajal Jr.”

“I had a great experience at Ocean Honda of Whittier! The whole team was friendly, professional, and very helpful throughout the entire process. They made buying a car feel easy and stress-free, which I really appreciated. The staff took the time to answer all my questions and made sure I understood everything before making my decision. I never felt pressured, and they truly worked with me to find the best option for my needs. If you’re looking for great customer service and a smooth car-buying experience, I definitely recommend Ocean Honda of Whittier. Thank you to the team for making this such a positive experience!”

“Dan the Man Castorena was professional and thoughtful in the sales process! He answered all my questions in detail and patience. It was a great experience! I will only refer Dan in the future to family & friends!”