Koons White Marsh Chevrolet

“Recently bought a Traverse at Koons White Marsh. The entire experience was extremely positive and I highly recommend you give them a call if you are looking. They were upfront and honest, didn't waste time, offered a highly competitive price, and had us in and out in 2 hours or so. Plus, they were very pleasant to work with. Special mention to Mac Hiatt and Denny Norris, both of whom went the extra mile and then some to make this a five star experience. Thanks guys!”

“My experience with Service Advisor Mohammed Qureshey at Koons White Marsh Chevrolet was nothing short of exceptional. I’ll be the first to admit that I’m not someone who typically takes my vehicle to a dealership for service. Like many people, I understand that dealership repairs can come with astronomical parts and labor costs, and I consider myself a pretty capable mechanic who is comfortable handling many repairs on my own. Because of that, I don’t make the decision to trust a dealership with my vehicle lightly. However, working with Mohammed completely changed my perspective. From the moment I brought my vehicle in, he demonstrated a level of professionalism, honesty, and customer care that immediately stood out. He continuously kept me in the loop throughout the entire service process, providing consistent updates, explaining what was being done, and making sure I understood the status of my vehicle every step of the way. What impressed me most was that Mohammed never made me feel like just another customer or another repair order. He took the time to listen, answer my questions, and provide clear, straightforward communication. His transparency and willingness to go the extra mile built a level of trust that is not always easy to earn, especially from someone who is usually hesitant to use dealership service departments. Great service is about more than fixing a vehicle. It’s about building relationships, creating trust, and making customers feel valued. Mohammed exceeded those expectations in every way. His professionalism, knowledge, and commitment to customer satisfaction represent exactly what a Service Advisor should be. If you need service at Koons White Marsh Chevrolet, I highly recommend asking for Mohammed Qureshey. He has earned my trust, my future business, and my recommendation to anyone looking for a service experience that is honest, professional, and customer-focused. Thank you, Mohammed, for going above and beyond and proving that exceptional service still exists.”

“I want to give a special thank you to Brandon at Koons for completely turning our truck-buying experience around. After some frustrations with a previous associate Brandon stepped in and provided outstanding customer service. He was professional, knowledgeable, and genuinely cared about making things right. Thanks to his dedication and hard work, we left feeling valued as a customer and confident in our purchase. Brandon is a great asset to Koons, and I highly recommend working with him.”

“It was an absolute pleasure dealing with everyone from start to finish in the buying process of my beautiful new truck. It was a time to expand my business. The gentleman had the truck there for me and made it seamless and easy, and everyone was very helpful, including helping me set up my new horse trailer. I highly recommend them to anybody who’s shopping for a new vehicle. There was no pressure. It was just seamlessly thorough!”

“This is objectively the best car buying experience I have ever had. We were greeted at the door by Jorge Carrión, who coincidentally grew up in the small town immediately next to my partner in the Caribbean. We felt immediately at home. Jorge introduced us to our sales rep, Brandon Behr. Brandon was knowledgeable, honest, and helpful throughout the entire process. We did not feel any unreasonable pressure, yet he provided us with practical upgrades and options that made the buying process make sense. Lastly, Josh Rodgers in finance, was an absolute dream to work with. Typically, the most terrifying portion of the buying experience is at the end with finance. Not only was Josh able to beat the financing we got through my lenders… he was able to get us such a great rate that the added warranty was a no-brainer. He was thorough, personable, practical, and a joy to work with. I have been texting all my friends to go to White Marsh for their next car. I know I will.”