CARMAX WHITE MARSH

“I bought a car from the White Marsh store and My sales man was the best! Mr. Don Bowman, he helped me in many ways, He was very kind and helpful. My car is a smart car and is much smarter than me. lol Mr. Bowman was amazing he helped me to learn how to work things, he was very kind and patience. I came in a couple of times with questions and he never made me feel like I was a bother! He's amazing and you need to ask for him!”

“I just finished getting my fourth car from Carmax over the past 20 years. I’ve always enjoyed the no haggle prices. They’ve always had a decent selection. My most recent experience was in July 2026. Our salesman, Ron, was exceptional. He is probably one of the only reasons we stayed for this particular sales experience. The first two vehicles that we test drove had issues immediately. These were things that should have been caught way before they were put on the lot. I felt that quality control had dropped off since the last time we purchased from here. I think that anything they put on a lot to sell with their no haggle pricing should be ready to go without any problems. One car wouldn’t start and another car had a parent breaking an axle issues. Anyway, our third car we test drove ended up being a winner. The process was quick and easy. There was no pressure. And it was easy to get cars shipped in for free that weren’t too far away. Thanks again, Ron for all your help.”

“The Service department is so obnoxious and mean…. Instead of helping you they argue with you on Service details.. they are not accommodating. Joe the Manager will not help you in no situation he will make matters worse… I’ve had this car for 1 year and had it serviced 8 times since.. Carmax will sell you a Lemon then leave you hanging.. they don’t provide loaners or rentals… This has been the worse experience of my life. Every one will leave you in a dead end. I will bring this to the Media until something is done. Worse service department ever.”

“The entire experience was great! We were greeted when we arrived, Ron was fantastic! The transaction went smoothly. We have purchased numerous cars from CarMax over the years.”

“We came here to sell our 9 year old Chevy Volt with a check engine light showing. They offered a price that seemed reasonable to me considering the age of the car. The interior of this CarMax branch is clean and well lit. There are plenty of computer screens where you can look at the inventory of cars for sale. The Chevy Volt we want to sell them has a check engine light lit up. We told the algorithm about the check engine light, and the algorithm made an offer. But the actual sales person at this location gave us a lower offer. They wanted a printout from a Chevy dealer saying what's wrong with the car. They couldn't generate the report themselves. Fortunately, there's a Chevy dealer across the street, and they generated the report. So after all that, they stayed with the lower price based on what the report from the Chevy dealer said. We decided that the offer was reasonable, and we accepted it. After that, there was some more paperwork, and then they issued a check. This was a good experience.”