Cochran Volkswagen

“I would not recommend Cochran Volkswagen North Hills to any female seeking warranty service. The windshield wipers on my 2024 Taos were malfunctioning and would activate while the switch was OFF, even when there was no rain. At my initial visit, I was told they were "working as designed". At another visit, I was told the problem was caused by my EZPass. It ultimately took six visits, extensive documentation, and considerable persistence before the issue was properly addressed when VW issued Service Bulletin 94-26-01, documenting a "ghost operation," which was my exact problem. What was particularly troubling was how I was treated while trying to have a legitimate warranty concern addressed. During one visit, the technician asked if I was a "girly girl" who applied makeup, brushed her hair, and sprayed products in the car. He stated that "girls do what girls do" and that products will "jack up" the steering column and cause issues. These gender based assumptions further delayed the diagnosis of a legitimate warranty claim. Instead of focusing on the mechanical problem I was reporting, the technician shifted the focus to stereotypical assumptions about my behavior as a woman and suggested that I was potentially responsible for the malfunction. This experience was further compounded when, after the fix was finally applied, I discovered a dent and scratch on the driver's side that had not been present when I dropped off the vehicle. I notified the service director, who stated they would "air" on the side of taking responsibility and did arrange repairs. I am sharing this experience because I believe customers, particularly women bringing legitimate warranty concerns to this dealership, deserve to be taken seriously, treated professionally, and have their concerns evaluated without gender-based assumptions. The problem with my car was real. Volkswagen ultimately documented the exact defect. The way I was treated while trying to get it addressed was the part I should not have had to experience.”

“Super fast and super efficient car sale. Ryan did a great job and got me in and out of the office quickly with a price I felt was fair. Love my new car!”

“Had a great experience working with Ryan! The process was simple and efficient. Everyone I interacted with was professional and friendly. I greatly appreciate their ability to make getting a new car easy!”

“Mind-boggling the lengths the staff at #1 Cochran Volkswagen go through for the customer. I just bought a 2026 VW Golf GTI SE from Cochran and I am completely in love with my car. I’m a lifelong VW person and thought I had a pretty decent knowledge of VWs. I was wrong. I am in awe of the walking encyclopedias (old-school carbon- [wood pulp] based pre-Google fonts of knowledge) each of the salespersons at Cochran are on the subject of VWs, new and old. And when I say they were running - RUNNING - all over the property to get answers to my questions or to help me, and that it was as hot as hades with burning sunshine that day, I’m not exaggerating. Thank you Jackson Corey (a star), Mike Heffley, and Scott O’Brien for convincing me I am their only VW customer in the world (you made me feel that special). Before that steamy day in late July, I used to say I’d rather have a root canal than go through the grueling process of buying a new car. Thank you for restoring my faith in the process. Now I gotta go cos I got some DRIVING to do. #fahrvergnügen #kleinerGTI”

“Wonderful customer service. If looking for a new car, this is the spot to go. Ryan was absolutely wonderful and so thorough as well as extremely welcoming. Seth was also a pleasure to deal with and both communicated effectively to find the perfect car that suited all of my needs. 10/10 would recommend!”