Ken Garff West Valley Chrysler Jeep Dodge Ram Fiat

“Such an easy place to do business! My salesman, Chris Galileo and Ulises Arellano put together an offer I couldn’t refuse on my new Ram 2500. These guys are so good, they even got my bed cover installed before I left with it on the same day! This is my second rig from Ken Garff in two years and I won’t be shopping anywhere else!”

“My experience with the salesperson at this dealership was great, and ultimately purchased a 2016 Chevrolet Suburban from them. Due to my work schedule, I wasn't able to fully inspect the vehicle myself before taking it home, so I relied on the dealership's inspection and trusted that the vehicle had been thoroughly checked as stated on the inspection sheet they provided to me. However, the same day I brought the vehicle home, I noticed the brakes were creaking very badly--almost like a seized caliper. This is a serious safety concern, and I do not feel safe driving the vehicle with my wife and child. When I contacted the dealership I was at the dealership to get my car detailed), I was told they would not address the issue because the vehicle was discounted. At no point during the purchase process was any brake issue disclosed to me. If this had been communicated beforehand, I would have addressed it prior to purchasing I am respectfully asking the dealership to reconsider and help resolve this safety issue. I believe it's reasonable to expect that a vehicle sold after an inspection should not have an undisclosed brake problem. I'm hoping we can work together toward a fair resolution. Updates, After receiving no response from the dealership regarding my concerns, I escalated the matter by emailing Ken Garff corporate. The following day, manager Jeff who had previously stated the dealership would not repair the issue contacted me and asked me to bring my Suburban back in for service. The next day, I was informed the vehicle was ready for pickup. However, upon arrival, I immediately checked the vehicle and found that the brake issue was still persisting. I notified my salesman, who then informed Jeff. Jeff came out, inspected the vehicle, and stated that the noise was “normal caliper sound.” To be clear, the sound is only coming from the rear driver-side caliper( from what we could hear), which is not normal. I expressed my concern, and after further discussion Jeff asked me to meet with Cody from service management to demonstrate the issue. When I met with Cody, I recreated the sound for him. After hearing it himself, Cody stated that they would work on the issue after Memorial Day and we like to make it right for our customers. I will bring my vehicle back on May 26, 2026. After taking the vehicle home (May 22nd 2026), I also noticed an additional issue where the vehicle shakes while stopped in drive at traffic lights, which appears to indicate a possible misfire. I will be informing Cody of this additional concern on May 26, 2026. Update as of 5/28/2026: I called Cody today for an update regarding my vehicle. Cody informed me that both brake calipers were replaced, and they were also able to feel the vibration issue coming from the vehicle. However, Jeff chose to decline any further diagnosis or repair and told Cody not to continue looking into the issue because “it’s a used vehicle.” Cody also informed me that Jeff would have someone pick up the vehicle today so I could retrieve the vehicle once they call me. If you are planning on purchasing a vehicle from this dealership, I strongly recommend having the vehicle thoroughly inspected by an independent mechanic or another dealership before signing any paperwork with them, they are not honest at all and will not communicate with you. In my experience, management was unwilling to properly address the concerns unless corporate became involved. Please do your research carefully before purchasing from this Ken Garff dealership. Additionally I forgot the salesman attitude has changed in person too, I requested service invoice multiple time in person and a text no response. I will never buy another vehicle from Ken Garff dealer. This will be the last update 08/01/2026 The car kept on random shut off on me now. Please go to a different dealership these people do not care about you. They are money hungry and will leave you, your family your children stranded. Their auto replies will tell you to contact their general manager that will never answer you.”

“They had everything ready like I asked and gave a us great deal. I wish I would have called them first. I wasted a mountain of time with other dealers that didn't want to earn our business. We will definitely be back.”

“Jordan knew exactly what I needed to outfit a new service van and was able to work the wrap and shelving units right into it. He was Also patient working through my business loan and the new van looks amazing!”

“Absolutely immaculate. From the people to the quality of the vehicles. They showed me not only the deepest care and kindness but efficient treatment for me and my service dog I have recommended this dealership (specifically my car salesman-Rylan) to anyone and everyone I meet. I will for sure be going back and if you need a new car or truck I 100% recommend this dealership. You can trust them and they give the best rates/service you could possibly ask for.”