Hoffman Toyota

“Jose and John the sales manager were absolutely fantastic in arranging my new lease-a seemless experience! All went well and I am enjoying my smooth, silent ride!”

“Buying my 2026 Toyota RAV4 at Toyota Hoffman in Avon was one of the smoothest car‑buying experiences I’ve ever had. Every visit since then has reminded me why I chose this dealership. Luis Plaza always delivers exceptional service. He is very attentive, knowledgeable, and genuinely cares about making sure everything is done right. The staff follows that same standard. They’re friendly, fast, and consistently make me feel like a valued customer, not just another appointment on the schedule. My RAV4 has been running beautifully, and I trust this team completely. If you want a dealership that treats you with respect and keeps your car in top shape, Toyota Hoffman is the place.”

“I rarely leave negative reviews, but my experience with Hoffman Toyota of West Simsbury was disappointing enough that I feel other buyers should know what happened. I purchased a BMW M440i for approximately $60,000 with about 25,000 miles. Before the sale, the dealership’s inspection paperwork (“iPacket”) indicated that an aftermarket Valvetronic exhaust valve issue had been repaired during its multi-point inspection, including the part number for the repair. Within the first week of ownership, it became clear the exhaust valve was not functioning properly. The mechanical valve was seized and would not open or close. I brought the vehicle back to the dealership, but they were unable to resolve the problem. During that visit I was provided with a Toyota Corolla as a loaner, which, while not the main issue, was quite a contrast after purchasing a performance BMW. Wanting an independent opinion, I paid for a diagnostic inspection from a reputable BMW specialist. They confirmed that the exhaust’s mechanical valve was frozen—a condition that would not have developed in just one week. I also contacted Valvetronic, the exhaust manufacturer, whose information supported my understanding of the issue. When I discussed these findings with the service manager, the conversation became extremely unprofessional. Rather than discussing the evidence or working toward a solution, I was told the exhaust had been working when I purchased the vehicle, I was accused of being dishonest, profanity was directed at me, and the call ended with the service manager hanging up on me. I then attempted to contact both the Sales Manager and the General Manager, leaving approximately 12 messages over time. Unfortunately, I never received a return phone call. What disappointed me most was not simply the mechanical issue—used cars can have problems. It was the complete lack of customer service, professionalism, empathy, and willingness to work toward a reasonable resolution. I wasn’t expecting perfection; I was expecting accountability and respectful treatment. My advice to prospective buyers is this: if you’re purchasing a non-Toyota vehicle from Hoffman Toyota, have it thoroughly inspected by an independent specialist before buying. More importantly, don’t assume you’ll receive responsive customer service after the sale if an issue arises. I hope the dealership uses this feedback as an opportunity to improve how it treats customers, because no customer should have an experience like this.”

“I had an absolutely exceptional experience at Hoffman Toyota! From start to finish, the entire process of purchasing my 2026 Highlander was seamless, stress-free, and far exceeded my expectations. A huge thank you to Jose, who is truly one of the best sales professionals I’ve ever worked with. He was knowledgeable, patient, and genuinely focused on making sure I found exactly what I needed—without any pressure. He took the time to answer every question thoroughly and made the entire experience feel personalized and easy. The business manager Jamal was equally outstanding—professional, efficient, and transparent throughout the financing process. Everything was clearly explained, and there were no surprises—just a smooth, well-organized experience. What really sets this team apart is their commitment to customer satisfaction. You can tell they take pride in what they do, and it shows in every interaction. Buying a car can sometimes feel overwhelming, but this team made it enjoyable. If you’re looking for a dealership that truly delivers on service, honesty, and excellence, Hoffman Toyota is hands down the best in the business. I couldn’t be happier with my new Highlander and the experience that came with it!”

“I’ve had nothing but amazing experiences with this dealership! I’ve now purchased three cars from them (a mix of both leases and financing), and every single transaction has been smooth and stress-free.They truly take their time to understand your needs and work with you - never making you feel pressured. For my most recent purchase, Jose helped me in buying a brand new 2026 RAV4, and he was outstanding from start to finish. He walked me through every detail of the process, made sure I fully understood all my options and would update me on the transportation of the vehicle. The financial team also deserves a huge shoutout—they are just as impressive. They clearly explain everything and, most importantly, they don't pressure you into getting additional warranties or add-ons. I was very comfortable with them. Lastly, Luis, the regional manager, I have never met such a genuine car dealership manager who truly cares for his customers and will do anything to give you your dream car. Overall, I'd like to say "thank you" to the entire Hoffman Toyota dealership for going above and beyond!”