Paul Miller Honda of West Caldwell

“Working with Tommy made buying my Honda Accord 1.5T feel effortless. He showed real professionalism from start to finish — no pressure, no games, just clear answers and genuine care. Tommy took his time breaking down every feature and option, making sure I understood exactly what I was getting. His honesty and calm approach set the tone for the whole experience. You can tell he takes pride in making sure his customers drive off confident and satisfied. And once I sat down with Victor in Finance, that same level of excellence continued. Victor was efficient, straightforward, and respectful with every detail. He explained the numbers clearly, walked me through the paperwork without rushing, and made sure everything aligned with what Tommy promised. The way he handled the financial side made the final steps smooth and stress-free. Together, Tommy and Victor delivered the kind of customer service that’s rare — professional, transparent, and genuinely focused on the customer. I left the dealership knowing I made the right choice, not just in the car, but in the team that helped me get it.”

“I’m here for service for 15 CRV with an appointment and given 2 hours to complete the service. The car was not taken in the shop after 2 hours of waiting there. I cancelled transmission fluid replacement for front and rear differential and just went with oil change. When I called other Honda dealer near by and received $150 lower price quote for the exact same service without promotion or special than discounted price here. When I asked a reason to customer service that I am coming here since 2008 and he didn’t answer and totally ignored me. Thanks Paul Miller for servicing my Hondas all these years.”

“My experience was not good. Took my car for oil change and he oil pan was not put back properly it came off when I was driving on the highway and I had to call road side assistance. When roadside assistance came he picked up the car he realized that the oil pan was not put correctly. It was missing clips. Thank God the tow truck driver took it off and I was able to drive home. I paid him for taking it off, do extra money I had to spend. I went back to the Honda dealer and they put a new oil pan. I left the dealer and I realized that my car alarm was not working and I realized that the hood was not properly close! Not a good experience at all.”

“I had the pleasure of working with Monique recently and I have nothing but great things to say. Honestly one of the best buying experiences I have had recently. I came in, let her know what I was looking for, and she got me a great car with all the features I wanted and at a great price. This was the smoothest and fastest process I’ve experienced at a car dealership and Monique was so kind the whole time. Would recommend to anyone!”

“We had an outstanding experience at Paul Miller Honda of West Caldwell! From start to finish, everything was smooth, welcoming, and stress‑free. A special thank‑you to Joshua Manners, who helped us throughout the entire process. Joshua was incredibly knowledgeable, patient, and genuine. He took the time to answer all our questions, explained everything clearly, and never made us feel rushed or pressured. His professionalism and kindness truly made our car‑buying experience exceptional. We are thrilled with our new car and so grateful for the excellent service we received. We highly recommend Paul Miller Honda!”