Hyundai West Allis

“I was passing through the Milwaukee area on a road trip when my service light came on. On a whim, I stopped at West Allis Hyundai to see if they could squeeze me in. I had the kids with me while their mom was out running errands, and although the service department was already booked for the day, Craig took the time to do some digging and found a way to fit us in. Throughout the visit, Craig kept us informed about the timing, any recalls, and what was going on with the vehicle. More importantly, he genuinely seemed to care about making the experience as easy as possible for us. He even offered to turn on a TV for the kids to help keep them entertained while we waited. Overall, it was a great experience and exactly the kind of customer service you hope for when you're traveling and something unexpected comes up. I'm honestly a little jealous of those who live in the area and get to use this service department as their home dealership. A big thank you to Craig and the team for taking care of us!”

“I'd been fighting with Rosen Hyundai for over 18 months to check my engine, I had so much work done, been there so many times, and eventually left feeling defeated after my warranty ended for them to tell me "oh yeah looks like your engine is going to go out, its going to be your problem..." service after service for the problem to never be corrected. I walk into the service department at west allis hyundai and immediately they were friendly, helpful, and cared for the issues that I was experiencing. Craig and Ryan were exceptionally friendly and helped me out so much to where I got a new engine- because mine was bad and Rosen knew it, and got it covered under warranty! I am so happy that I went there and will definitely be referring my friends! They stand behind their mission statement of helping the customers and I am grateful that they were there to help me and make sure that my concerns were taken care of!!! They do customer service right at West Allis Hyundai!!!!!”

“My first time here for service for my Tucson as I moved from up north. Wow! Great service, kept updated on the diagnostics on the problem and the needed repair and got it done in just a couple hours despite the repair needed. Washed and ready to go. And now I have a new home for my car’s future service and repairs. They rock! Especially a shout out to Ryan.”

“My daughter and arrived at the dealership on Saturday, May 2nd, 2026. Johnyae’ Harris was waiting for us. He introduced himself, made us comfortable and promptly took my daughter’s information. He had the vehicle that she was interested in ready for showing. He took us out to the vehicle and demonstrated features of the vehicle before the test drive. Johnyae’s knowledge and professionalism is amazing. He made the stress of shopping for a vehicle so much easier. Thank you Johnyea’ for a pleasant car shopping experience. The manager was also easy to work with, very professional and personable. He worked with my daughter’s bank to make the purchase process easy. We appreciate everything more than you will ever know! We are really enjoying the 2017 Hyundai Santa Fe! Thank you Hyundai West Allis!”

“I had an appointment Monday at 8:30 the guy Chuncy greeted me and said he'll get to me shortly. He was already helping someone on the phone. He asked this guy in the picture if he could check my car in because I was waiting for 20 mins or so the guy basically didn't reply to him and walked off.... I was still waiting two other people came in which appointments were after mine and as u can see he refused to help me and proceeded to help everyone else who were dropping there keys off and doing the same thing I was. He's unprofessional even if he was busy which he wasn't a normal person would reply I can't right now but he ignored him and me and helped other people. I feel as if he's racist and unprofessional. They other guy did end up helping me and was great and kept apologizing but I appreciate him.”