Open Road Acura of Wayne

“It’s always a pleasure coming here. Good customer service wonderful people and super friendly. Two years ago I purchased a 2024 TLX aspec Loved her down! Shout out to Elvis Who was my sales person at the time. Two years later I traded my car for 2026 MDX Aspecs Thanks to Gabby! I loved that she remembered our last conversation & reach Back out to me when the time was right. I got it for a great deal, She was amazing , So sweet & patience❤️ I was sad letting my car go but I’m Loving my new truck! I’m happy with the decision I made. Grateful & blessed. Also thank you to Art (finance manager ) as well! making the process easy 🫶🏽. This is the only dealership I go to! You won’t be disappointed!”

“I had an amazing experience leasing my new Acura at the Wayne Acura location, all thanks to Shaun Frazier! From the moment I walked in, he made the entire process smooth, stress-free, and enjoyable. Shaun took the time to show me different vehicles, explain the features of each one, and helped me choose the perfect car for my needs. He was knowledgeable, patient, and never made me feel pressured. What impressed me the most was how efficient everything was. I was in and out in and my trade-in process was quick and easy, and I drove away in a brand-new car the very same day! If you’re looking for someone who truly cares about providing excellent customer service and making the car-buying or leasing experience as easy as possible, I highly recommend asking for Shaun Frazier at Acura of Wayne. He exceeded my expectations, and I couldn’t be happier with my new car. Thank you, Shaun, for making this such a great experience!”

“Had a great experience purchasing my car this past Saturday. My sales consultant, Gabriela, was incredibly professional, knowledgeable, and easy to work with from start to finish. She really knew the inventory well and gave us excellent recommendations after the TLX we originally wanted had already sold. The entire process was smooth and efficient —we were able to close the deal quickly without a lot of back-and-forth negotiation, which I really appreciated. Their pricing was very fair, and the delivery of the vehicle was handled quickly and professionally. Also, shoutout to the finance manager Art for making the paperwork process seamless and stress-free. He also presented some great extra coverages that we took advantage of like the rim protection package. Overall, a great car-buying experience—I’d definitely recommend checking them out!”

“I had an amazing experience with Humberto Cruz at Acura in Jersey. I honestly expected the process to take 3 hours or more, but Humberto made everything incredibly smooth and efficient. We were in and out in less than two hours, with everything completed perfectly. Humberto was professional, organized, and truly respectful of our time. The entire process was seamless from start to finish. Thank you, Humberto! You are amazing. I will definitely be referring everyone I know to come see you when they’re ready to buy a car.”

“PERFECT - I have leased or bought a couple of dozen new Acuras. My current MDX A-SPEC lease was set to expire. I reached out to the selling dealer, and although I had dozens of transactions with them (P..K A.E) - they gave me options and #s which were more than what I was paying for the current truck. They spent very little time with me, and I just did not feel appreciated, so I left. My wife just had her 24 Integra Apsec pulled up to a 26 Integra Aspec with 0 down and a $100 monthly payment reduction. So, I gave that dealer a try. We worked out some numbers, I accepted them, and then I gave him my color preference. I asked them to get the truck ready, and then a little bit of radio silence. I went to their website and did not see the color I wanted in their inventory. While I was in this black hole, I remembered having a very good experience with Open Road Acura (South Jersey) on a lease. So, I went to the Open Road Wayne website and opened an online chat; in a few minutes, Gabriela called me back. I explained my parameters, the situation with my end-of-lease MDX Aspec, and she said she could match/beat the offers I had. I asked her if she had the color I wanted in stock, and the answer was Yes. I explained I just needed a day or 2 to think it over, and there was no pressure from her or Open Road. Because of the way she handled the transaction with me, I decided to give my business back to Open Road. This was the process once we agreed on the sale: - Gave her a deposit (no more, no less) - She explained she was off the next day, and she would have the car prepped/cleaned while she was off (it happened) - She explained I didn't need to get involved with the insurance company and can-do during pickup (true, and quick) - She explained that if I got pre-approved via their website, the transaction would be quicker (true) - We arranged a time for pickup today that is best for both of us (on time!) - The truck was promised to be ready (true), and I zipped out of the dealership and finance in record time Everything was seamless and executed as Gabriela promised. >> There were no surprises! > It was refreshing not having to debate 2-3 managers and explain my budget or the rationale for selecting a particular model. There was one point person! Whether you are a seasoned or a first-time buyer, make sure you stop by to see Gabriela at Open Road Acura of Wayne. The finance manager was amazing also! Overall, a fantastic experience. Remember, I shopped at 3 neighboring Acura dealerships and settled on Open Road Acura of Wayne. *** P.S. : The selling dealer on my end-of-lease MDX A-SPEC called me today after I picked up my 26 MDX ASPEC to see if I still needed help. I told them, "No, I am good for now."”