Lexus of Watertown

“Bought a 2026 Lexus TX 500h from Kevin Silva at Lexus of Watertown, and it was the smoothest car-buying experiences I've ever had. Kevin was responsive and transparent throughout the process. We negotiated a fair price and trade-in value without the usual runaround, and he sent the paperwork ahead of pickup so I could review everything in advance. No surprises when I arrived. Pickup morning was the highlight. Kevin had the car ready and pulled around, swapped my plates from the trade-in on the spot, and spent a full 30 minutes walking me through the features of the new vehicle. Thorough, patient, no rush to get to the next customer. I came in knowing exactly what I wanted and having done a lot of research. Lexus of Watertown delivered on all of it. Kevin in particular made the difference. Highly recommend asking for him specifically.”

“I had another outstanding experience at Lexus of Watertown. This is the second Lexus I've purchased with the assistance of Elaine, and she was absolutely amazing throughout the entire process. She is professional, knowledgeable, attentive, and truly makes the car-buying experience seamless and enjoyable. Catherine handled the financing portion of the purchase and was equally impressive. She was extremely detailed, knowledgeable, and took the time to explain everything clearly, ensuring I was comfortable with every step. The level of customer service provided by both Elaine and Catherine was exceptional. I highly recommend Lexus of Watertown and look forward to working with them again in the future!”

“Had a great experience purchasing my Lexus recently! Huge thanks to Will for making the whole process smooth and stress-free. He was professional, patient, and never pushy at all. He took the time to answer all my questions and helped me find the right car for my needs. The entire buying process was transparent and efficient, and the customer service at the dealership was excellent from start to finish. If you’re looking for a Lexus, I highly recommend asking for Will. Really appreciate all his help!”

“I had an outstanding experience working with Danny at Lexus of Watertown. From the moment we walked in, he was welcoming, professional, and genuinely attentive. This was my very first brand new car purchase, so it meant a lot to have someone who made the entire process feel comfortable and stress-free. At no point did I feel pressured, just supported the whole way through. Danny worked with us to put together an incredible deal that we truly couldn’t walk away from. What stood out the most was his communication and transparency. He took the time to explain everything about the car in detail and made sure I fully understood every step of the process. By the time everything was finalized, I felt completely confident driving off without any doubts. I also want to give a huge shoutout to the service department at Lexus of Watertown. They did an amazing job detailing and ceramic coating the car, it looked absolutely flawless seeing the car parked up front and exceeded my expectations. Overall, this was an unforgettable first-time buying experience, and Danny played a huge role in that. If you’re looking for someone who is knowledgeable, patient, and truly cares about their customers, I highly recommend asking for him. Couldn’t have asked for a better experience. Thank you again for making this milestone purchase, incredibly special. -Bryan Duarte”

“Lexus Watertown did great job for state emission sticker renew! They charge the same $35 but washed my car for free. I used to have my husband’s Lexus car serviced there. Then I realized they can renew any brand of car sticker! Mr. Jackson Callahan is a great service advisor. Well deserved 5 stars!”