Merrick Jeep Chrysler Dodge Ram

“I have been buying and leasing cars over the last 40 years and this was one of the best experiences I have had. The receptionist was friendly and professional. The salesman was knowledgeable, straightforward, professional. The finance person got the job done without the nonsense many put you through. I highly recommend this dealership.”

“Nick was amazing! He really made the experience great and was very honest and up front about everything. Truly an amazing sales rep and I would recommend him to anyone who comes to this dealer. He sold my Fiancè a Jeep Wrangler and we couldn’t be happier!!”

“Terrible customer service, if I could leave zero stars I would .. I purchased a brand new Durango in July and since then it’s been serviced 3 times with no corrections made. The vehicle had a crack on the fender and rear A/C was not functioning. The first time I took it in it was there for about 3 days, I get the call to pick it up and notice damage to the rear bumper, crack still on the fender and the A/C still not working. I pointed out the damage to Ray and he said the car was like that when they got it which is strange because I did ceramic coating and paint correction on the entire vehicle upon purchase. The second time I took my car, the damages were corrected but still the A/C was not functioning. Before driving off the lot Indar checked the car and confirmed the A/C was not functioning properly. I called Ray to let him know the next day and he said the A/C was working fine when he checked. Anyway, I take the car in a third time, it was there for almost 3 entire weeks. I got no updates unless I called. The first week it was there, Indar said they found out what was wrong and the piece that needed to be replaced would arrive the following Monday. Come Monday, no word from anyone, so I called Tuesday. Tuesday he says they’re still waiting on that piece but my car would be ready before Friday. I called again Thursday and again he confirmed the car would be ready by Friday. Come Friday, no word from anyone. I figured I would let them work on it in peace and not bug them so that the problem could get resolved. Tuesday I called, Indar was out so Alima was left in charge, she gave me a call around midday saying the car was ready but it was getting detailed and she would confirm when it would be ready to pick up .. the entire day goes by and no word from anyone again. Wednesday, I called again I was told Alima was busy and she would return my phone call soon, a few hours go by and no calls. I call again and the receptionist told me my car was ready around 12. I didn’t receive a call from Alima until almost 3pm confirming my car was ready, by that time I was already heading to an appointment and wouldn’t make it on time to pick it up. I went Friday morning to pick it up and upon arrival am listening to the receptionist yelling at a customer over the phone .. no one in the entire office is professional. Anyway, I get my car after 3 weeks and the A/C still doesn’t work, shocker, it still makes a rattling noise when the A/C is on and now my car has cracks and scratches in the interior. 6 months later - took my car in for the same issue and again it’s given to me with more damage than when I took it in. They cracked my windshield, interior panels left open, and my front bumper is all scratched up. I was considering keeping this car but their customer service is just horrible. Please stay away from this place.”

“We have been loyal customers of Merrick Dodge for many years and were treated like valued customers. Now it is under new management and we were a little worried about how our experience would be affected with all new staff. Well I can tell you our experience was just as wonderful as before. Our sales professional Marisa was friendly, knowledgeable embraced us like we were her aunt and uncle. During the buying process we were introduced to her manager Cody who also was great and between them made us feel welcome. They gave us multiple options to help us make a decision in purchasing a new vehicle. Well we did purchase a new vehicle and then we met the business manager Alice. Well as anyone who purchases a vehicle, this is the person who tries to sell you all of the extras and were skeptical on how this part of the process would go. Well Alice met us with open arms she showed us multiple options for warranties and extras we might be interested in and we felt no pressure during this process. She took control and made sure we had no issues during the process. The whole experience was painless and we are grateful to the staff at Merrick Dodge for making this possible. We are already thinking about future purchases with them.”

“I had an amazing experience at Merrick Jeep while leasing my 2025 Grand Jeep Cherokee! From start to finish, the process was smooth, stress-free, and truly enjoyable. A huge thank-you to Cody and Relmo, the sales representatives who helped me every step of the way. They were knowledgeable, patient, and genuinely committed to finding the perfect vehicle and lease terms for me. They answered all my questions, walked me through every detail, and made sure I felt confident and excited about my decision. The customer service at Merrick Jeep is top-notch, and Cody and Relmo went above and beyond to ensure I had a great experience. I absolutely love my new Grand Cherokee and highly recommend visiting Merrick Jeep if you’re looking for exceptional service and a team that really cares. Five stars all the way! ⭐⭐⭐⭐⭐”