Island Acura

“do not support this dealership they are fraud Do not buy or service at Island Acura in Wantagh I have been a longtime Island Acura customer and bought a brand-new 2025 Acura MDX A-Spec Advance for about $70,000. The panoramic roof has been a problem almost from the start. I brought the car back to Island Acura again and again for the same roof/sunshade issue — nine-plus visits over many months. The car has about 18,000 miles and is still well inside the 4-year/50,000-mile factory warranty. After they could not fix it, the story suddenly changed. Now Island Acura and Acura Client Relations are telling me it is my fault: I drive too fast and opened the panoramic roof with the windows down, so the roof “broke.” They are using that to refuse further warranty coverage and send me to an 800 number. I checked the owner’s manual. It does not say you cannot open the panoramic roof at highway speed or with the windows down. The only damage warning in the panoramic-roof section is about freezing temperatures, snow, or ice. I open the panoramic roof in my wife’s Audi Q7 at whatever speed we are driving and that roof does not fail. Plenty of other owners do the same. A roof that cannot be used as a roof is a defective roof — not “customer abuse” they discovered after the ninth repair. If this were really my fault, why did they keep accepting it as a warranty problem for the first eight visits? Why only blame the owner after they failed to fix it? Client Relations is lining up with the dealer instead of standing behind a new luxury SUV. That is the part that should scare anyone thinking about giving this store business. When something goes wrong on a brand-new car, they protect the dealership, not the customer. Warning: if you buy from Island Acura and a major item fails, do not assume the warranty will still mean anything once they decide you are the problem. I would not put another person in this situation. Take your business somewhere that actually stands behind the car.”

“I drove all the way from the Jersey Shore to Paragon Acura in Queens just to find out they don't honor deals that THEY made online and they practice the old bait and switch tactics. Before leaving Paragon Acura I found similar deals online at Island Acura. I made the drive and was Extremely satisfied. Their deals were as promised and the entire process at Island was completed within an hour. I love my TLX Type S”

“Great customer service, didn’t feel any pressure to buy something I didn’t want. Tim was outstanding to deal with, Tim ,Joe and Matt made sure all my needs were met and were very fair with their prices. Would recommend them if you’re looking for a car. Service dept was great as well. Had some things taken care of gave me a loaner without me asking.”

“Joe Mulcahy is an excellent car salesman, he is honest & he does not push you to buy a car if you're not ready. I been dealing with Joe since 2020 & never had any problems. We just leased an Acura MDX 2026 with Joe last week & it couldn't have went any smoother.Thank You Joe”

“Today I purchased my gorgeous 2025 Adx a spec . The whole experience was amazing .I live in Staten Island and wanted to get some pricing and info over the phone before I took a ride all the way to Long Island. …. I won’t tell you how many dealers I called before finally coming across Bob aka Gio lol . From the phone conversation to negotiation of pricing all was quick to the point honest and transparent . I never felt so confident and trusting to make such a commitment . When I got to the dealership , everything went as smooth and compliant to everything we discussed . I couldn’t be more grateful . The truck was beautiful . Even prettier than I expected it to be . The staff also was amazing and welcoming !!!! I definitely recommend Acura of Wantagh to anyone who is looking for best prices without the insanity of back and forth negotiations and run arounds! ! Thank you so much Bob and staff!!!”