AutoNation Chevrolet Waco

“I was initially very pleased with my experience at AutoNation Waco. The sales process went smoothly, and I left feeling confident about my purchase. Unfortunately, that positive impression quickly changed. While inspecting the vehicle before purchasing, I noticed the paint had a rough texture. My salesperson acknowledged the issue and assured me it would be corrected with a clear coat. After the work was completed, the problem was still there and was not resolved as promised. After the vehicle was delivered, I also discovered damage to the front driver’s side fender that I had unfortunately missed during the initial walk-around. Finding this the following day was very disappointing. To make matters worse, I was assured that I would receive my registration paperwork and title within a couple of days. It has now been seven days, and I still have not received the registration paperwork or title. As a result, I cannot legally drive the vehicle because I do not have the required registration paperwork or temporary registration displayed on the windshield. What started as a pleasant buying experience has turned into a frustrating and disappointing transaction. I expected better follow-through, better quality control, and better communication after the sale. I hope AutoNation Waco takes these concerns seriously and works to improve the customer experience for future buyers.”

“One of their sales associates called interested in my car, a 2011 Mustang GT Convertible, which I was asking 12k for. I found out the day before that it would be for the dealership, not the associate as was insinuated. When I drove to Waco from Gatesville, they checked it out and offered 2500, stating that aside from a few cosmetic issues (dash and seats had no cracks etc), they were concerned about the drop top. A new drop top would not cost 8k. I know this, having worked for a chevy dealership not long ago. So basically. I drove 45 min one way, to be drastically lowballed. At least they could've covered the fuel it cost me to be insulted. This is a nice car, beautiful and fun. I'm sure the drop top could be replaced in the future but it wasn't near that costly. No doubt they would put it on the lot for at least 15k. 1 out of 10, do not recommend.”

“, thank you guys at AutoNation! I really appreciate all the good service and all the help with my new purchase on my 2013 Camaro SS. They worked really hard to fix the problem on a timely manner kept me up-to-date moment to moment on what would be done and when it would be finished, you’re awesome and I appreciate you so much thank you for everything so grateful for the tech that worked so hard to make this happen! I can’t say enough I would certainly recommend them! ☝️💯💯💯💯💯💯💯🙌”

“I had a genuinely wonderful experience today at AutoNation Chevrolet when I brought my Chevrolet Equinox in for an oil change and regularly scheduled maintenance. My service advisor, Tyjuray, was absolutely outstanding throughout the entire process. From the moment I arrived, he was professional, attentive, knowledgeable, and incredibly kind. He made sure everything was explained clearly, kept me updated throughout the service, and made the entire experience smooth and stress-free. It is honestly refreshing to encounter someone who truly cares about customer service and treats customers with patience and respect. Tyjuray went above and beyond to ensure I felt informed and comfortable while my vehicle was being serviced. He was friendly, approachable, and very efficient, and you can genuinely tell he takes pride in his work and in helping people. Experiences like this are exactly why good service advisors make such a huge difference. What could have been just a routine maintenance appointment turned into an experience that left me feeling valued as a customer. My Equinox was taken care of properly, and the level of professionalism I received today deserves recognition. Thank you again, Tyjuray, for your excellent customer service, positive attitude, and dedication. AutoNation Chevrolet is lucky to have someone like you on their team, and I truly appreciate all your help today. I will absolutely be returning for future service visits.”

“I can't say enough things about this dealership highly recommend! From start to finish the entire team was incredibly kind, patient, and genuinely committed to making g the process as smooth and stress free as possible. They took the time to answer all my questions and made sure I was confident in my decision. Especially Amber, she went above and beyond for me. She was very kind and professional, but very helpful in making sure I found exactly what I wanted at the price I was comfortable with. Her professionalism, attention to detail, and sincere care made all the difference! I seriously couldn't have been happier about my experience here and seriously recommend this dealership to anyone who is looking for outstanding service!”