Lampe Dodge Chrysler Jeep Ram

“What a great experience working with Vincent Sena on the repairs to my Jeep Grand Cherokee. Vincent worked to ensure that a warranty repair was completed to my Jeep and cared enough to always keep me informed of the progress along way. Thank you Vincent”

“I had a 7:30 a.m. appointment and was one of the first customers there. Joanne told me my truck would be ready around 12:00 p.m., so I planned my day around that. Instead, I didn’t get my truck back until 4:03 p.m. and didn’t get home until around 5:00 p.m. I understand delays happen, but what disappointed me was the lack of communication and the inaccurate time estimate. If I had been told it would take all day, I would have rescheduled instead of spending over eight hours waiting at the dealership. Signy was very polite and professional. She offered me a ride home or a shuttle, but since I live in Hanford, that wasn’t a practical option because I still would have needed a ride back. I ended up not eating breakfast until 4:30 p.m. because I stayed there expecting my truck to be finished, and the only food available while waiting was a vending machine. My issue isn’t with Signy or the quality of the work. It’s with the scheduling, the unrealistic completion estimate, and the lack of communication. I expected much better from a dealership appointment.”

“Shared my concerned regarding my Dodge that hold the light bulb after 3-4 years of service. I Spoke to Kenneth I believe the manager, he works with me professionally and handles the service with no charge. Staff were also all friendly. I for sure bring back my car or future car for service.”

“Just purchased my truck and had an amazing experience from start to finish. Everyone was extremely nice and welcoming. They even had the truck pulled up and ready for me when I arrived, which made the whole process smooth and stress free. One thing I really appreciated was that they didn’t load the price up with unnecessary added accessories or hidden extras. Everything was straightforward and honest. Big thank you to Richard in finance for making everything easy to understand, Mike my sales rep for taking great care of me, and the assistant sales manager Mike for all the help as well. I absolutely loved working with this team and would definitely recommend them to anyone looking for a vehicle!”

“Horrible customer service. Staff is rude. Took my vehicle in for a warranty replacement to my front headlight. Took it in at 7:30am and got a call at 9ish that it was ready. During that short amount of time a headlight was removed and replaced as well as the bumper. Bumper clips were damaged on both sides. Resulting in headlight having zero support. Lampe did not want to take responsibility for their negligence. I had to file a claim with my auto insurance.”