Giant Chevrolet

“I had a very disappointing experience with the service department at Giant Chevrolet Cadillac in Visalia. I dropped off my 2023 Chevrolet Tahoe with only 27,000 miles at 8:00 AM because it was making a squeaking noise. I explained the issue clearly to AJ when I checked in and even showed him a video of the sound. I told him the noise happens randomly and not all the time. He told me they would run a diagnostic in about 30 minutes and that Isaiah would be assisting me. After hearing nothing for over six hours, I finally called the service department myself at 2:30 PM and spoke with Isaiah. He apologized and admitted that the technicians had not even looked at my vehicle yet. My car had been sitting there all day with no inspection. At 3:10 PM I received a call saying they found rear brake pads and a sensor making the noise and that my front brakes were at 3mm. Based on that information I agreed to the repairs. Then at 5:00 PM I called again to check if my vehicle was ready and was suddenly told that the technician had now “found” that the rear brakes were causing the squeak. This raised serious concerns because the rear brakes should have been evaluated during the original diagnostic. The explanations kept changing, which made it feel like a proper diagnostic was never performed and that my vehicle was not thoroughly inspected before recommending repairs. I also had to repeatedly call just to get updates. If I had not called, it appears nothing would have been done. When I asked to speak with a manager about my concerns, I was told no manager was available. That is unacceptable when a customer has legitimate concerns about service quality. I left this experience feeling frustrated, dismissed, and taken advantage of. Customers deserve transparency, proper diagnostics, and clear communication when trusting a dealership with their vehicle. Manager called and made up for the mistake.”

“5-Star Review: I recently purchased a beautiful 2026 Chevrolet Silverado with the powerful 6.2L engine from João, and the entire experience was outstanding! João is an exceptional car salesman—extremely knowledgeable about the product, the Silverado lineup, and all the features that matter. He took the time to explain everything clearly, answered all my questions thoroughly, and made sure I understood the differences in trims, options, and performance specs. No pressure tactics, just genuine expertise and helpful guidance. The rebates were applied smoothly and transparently, which made the deal even better. João went above and beyond with his customer service, keeping me updated every step of the way and ensuring the paperwork and delivery process was seamless. It was refreshing to work with someone so professional, patient, and truly customer-focused. If you’re in the market for a Silverado (or any Chevy truck), I highly recommend asking for João—he made buying my dream truck an easy and enjoyable experience. Thanks again, João! I’ll definitely be back for future needs. Highly recommend—5 out of 5 stars! 🚀”

“I recently purchased a vehicle from this dealership, and the entire experience was absolutely perfect. From the moment I contacted them, the team was professional, friendly, and genuinely focused on making sure I got exactly what I needed. The deal they offered was great, with no pressure or surprises. They gasped my trade-in smoothly and gave me great value for it. Every step of the process felt easy and stress free. It’s rare to find a dealership that truly delivers on exceptional service, and they did everything right. I highly recommend them to anyone looking for a new car, a great deal, and an outstanding customer experience. I’ll definitely be coming back in the future!”

“I had a great experience at Giant Chevrolet, thanks to Breanna. She was very helpful, professional, and easy to work with throughout the entire process. Breanna helped me find a nice 2023 Chevy Malibu that was used but felt like new, with everything I was looking for in a car. She took the time to make sure everything was right and answered all my questions without any pressure. The whole experience was smooth and stress-free. I highly recommend Giant Chevrolet and definitely recommend asking for Breanna if you’re looking for a car!”

“I had a great experience purchasing my first electric vehicle. I had a very specific car in mind and George was able to help me find the exact one I wanted, including the color I was requesting. Justin helped my husband and I through all of the paperwork and financing, and Nate helped us finish the purchase and show me how to use all of the features of my car. I appreciate everyone’s time that was involved in making sure the vehicle was exactly what I wanted.”