CARMAX VIRGINIA BEACH

“I met with Tommy, an experienced auto salesman, who took the time to explain interest rates, payment plans, and all of my available options. He was knowledgeable, patient, and made the entire process easy to understand. After reviewing the options, I chose a 2024 Honda HR-V, and I couldn't be happier with my decision. I love my new car and appreciate the excellent customer service Tommy provided throughout the buying process.”

“I recently came here with my sister so she could buy a vehicle. We really enjoyed our sales guy Ruddy. He was great to work with and made the experience very seamless. The only negative thing that I have to say about the experience is that I had asked when we sat down for the loan what percentage the rates started at. We were told they started at 5.25%. My sister has good credit so I wasn’t expecting her payment to fall in a much higher percentage bucket. We were good with the price of the vehicle, and the warranty that she added on. However, and this is a big however, until we were signing the documents, did we see for the first time that the loan she was being given was at over 14% APR. This is absolutely ridiculous and unheard of for somebody who has good credit. We wasted no time going over to Navy Federal and securing her a proper loan at a reasonable rate. The amount that Carmax was trying to charge her in interest was more than half of what the vehicle cost with the add-ons. Let that sink in. Do not sign blindly and make sure you understand what you would be paying in interest. I highly recommend getting pre-approved elsewhere for a loan first and not using their financing. You have three days to get a loan elsewhere and have it changed over, but I would suggest making sure you’re eligible before you go car broke. We didn’t see any of that until half way through signing the contract. Kind of crazy!”

“🚗 If you’re shopping for a car, take the hint — ask for Clint! 🥇 This was actually my first experience with CarMax, and I’ll admit, I used to think the traditional dealership is better. Well…Nope!! After a few unsuccessful adventures there, I ended up at CarMax in Virginia Beach, and I’m more than happy I did.🤩 First of all, the setup is amazing 🥰. There are so many cars, and the best part is that you can actually walk around, open them, sit inside, look at the stickers and prices without having to hunt down a salesperson just to unlock a door. That alone makes the experience feel relaxed and comfortable. But the real story here is ➡️ Clint Talman!! 😎🏆 Technically, Clint is a Senior Sales Consultant at CarMax… but let’s be honest for a second, who actually likes “car sales guy”? 😄 Exactly. Well, I can guarantee you Clint is not one of those. I’m a very picky person. I’m extremely sensitive to the moment when someone is trying to “sell” me something. The second I feel pressure or persuasion, my brain basically goes: Nope. 🙂‍↔️We’re done here. So yes… I’m not the easiest customer to please. 🤪😉 But Clint never made me feel like I was being sold anything. Not even once. Instead, he acted more like an advisor and advocate, ensuring I had the information I needed and was comfortable with every step. He answered questions, helped me understand financing (which I was honestly nervous about), and just made the entire process feel easy. One day, I really needed his help, but it turned out it was actually his day off. Still, Clint made sure to stop by and help me finish everything. I knew he had dinner plans (well, his phone kept ringing), and I honestly felt a little bad about keeping him there… but he never made me feel rushed or uncomfortable. His priority was simply making sure I was taken care of first. That level of dedication says a lot. And the story doesn’t end there!! Even two weeks after purchasing my incredible Raptor, when I reached out again with another question, Clint stepped in and helped me once more without hesitation. So yes — I highly recommend CarMax in Virginia Beach. But even more importantly, if you go there, ask for CLINT TALMAN!!!”

“My daughter initially came in looking at one specific vehicle, but Scott Howard went above and beyond to ensure she explored all of her options. Because of his dedication and guidance, she ultimately left with an even better vehicle that was a perfect fit for her. His commitment to doing what was right for the customer, rather than simply completing a sale, speaks volumes about his character and integrity. Scott is clearly passionate about his work. He is family-oriented, attentive, and works hard to make sure his customers feel confident and supported in their decisions. His level of care and professionalism made a lasting impression on our family. We are extremely grateful for the effort he put into this deal, and he has absolutely earned our future business. Once my home is completed and I am ready for my next vehicle, Scott will be the first person I contact. As someone in a leadership role, I can genuinely appreciate the level of professionalism, patience, and care he demonstrated throughout this entire process. Scott is truly an asset to your organization, and team members like him are the reason customers return and confidently recommend your dealership to others. Amazing job, Scott. Your passion and dedication do not go unnoticed. Thank you again for such an exceptional experience.”

“I took about 2 months to actually decide what I wanted and had a few people helping . 2 from Newport News 1 was Dre and the other was Diamond. Absolutely wonderful and helpful. If Dre had not convinced me to do a 24 hour test drive I might still be searching. I worked with Darren for 2 months from the Virginia Beach Carmax so when I was close to deciding I thought it only fair to ship the vehicle from Newport News to Virginia Beach for one more test drive and decided to purchase it. I have some issues with the vehicle but have been told and promised that these issues will be addressed and have faith in them that they will be. I have recommended Carfax to anyone that I know are looking for a vehicle. My daughter has purchased 4 vehicles from Carmax. I highly recommend them and will use them again if ever in need of a New Vehicle. Thank you Darren, Dre and Diamond.”