Paul Thigpen Ford Lincoln

“Not a real good experience at Paul Thigpen Ford. I went in to look for my sister a car with the hopes of getting a pay off. I just wanted to know the appraisal price and they wouldn’t even give me that straight out. The sales manager came in and tried giving us a price for our car and when I said we can’t make it happen he seemed to get aggressive and talk to us like we didn’t know anything. I know how car deals work and I wanted no more business to do after the environment in the room got to that point. I’m not name dropping but I do advise anyone to be careful about who they deal with at the dealership.”

“1st oil change was on time, easy to do over the phone. Nicholas was the service person who greeted me first, handled all the details and let me know what to expect. Every person who walked through greeted me while I waited in a very comfy area. Had a smart coffee machine to start my day off right. I really appreciated the detailed report after the oil change, gave me a list of maintenace procedures due with cost. It was just a great experience all around. I drive approximate 20,000 miles a year so keeping my cars in pristine shape is important to me. Will be going back.”

“It felt like the red carpet experience; I showed up and the car was pre-detailed, tuned up and gassed, just waiting on me sitting pretty as could be. Because I was driving from two hours away, Mr. Bruce Petitt went above and beyond to make sure that it was very fast and efficient, He answered all my questions in advance, and made sure that all the appropriate information was submitted So I didn’t have to spend a substantial amount of time on site. He even went so far as to do a very detailed video about the vehicle and it’s specifics.. When I arrived, One of the other managers, Mr. Chad Zahkis tagged in to assist with final details and their finance manager was ready with all of My information and folder in Hand. It was five star service, and obvious they were all dedicated to Customer satisfaction. Worth noting- EXCELLENT pricing. And I would 100% buy from them again, it’s worth a trip.”

“Buyer Beware I purchased a 2022 Mazda CX-5 in July 2025 with under 30,000 miles. The Carfax report appeared clean, and I was told the vehicle was in excellent condition. I also signed under the understanding that it still carried a manufacturer’s warranty due to the low mileage. However, within just 9 months of ownership, the vehicle is already in need of significant repairs — including replacement of the tires, battery, struts, and rear brakes. I was specifically told by my salesperson, Brandon, that the vehicle had new tires and brakes and would not need any major maintenance anytime soon. That statement has proven to be inaccurate. These are not minor wear items — they are major components that should not be failing this soon after purchase, especially on a vehicle presented as being in strong condition. Additionally, I made a $5,000 down payment and traded in my previous vehicle, which was also purchased from this dealership and had known mechanical issues. Despite this, I experienced unprofessional communication from the finance representative (Phil/Phillip), including pressure and threats to repossess the vehicle over a routine lender onboarding call — without consideration for my work schedule. While Brandon was polite in person, communication throughout the process was inconsistent, and key details about the vehicle’s condition were clearly misrepresented. At this point, I am requesting that the dealership take responsibility and provide a resolution regarding the condition of the vehicle, particularly the tires, brakes, battery, and suspension components that were presented as already addressed. I will be including photos to support these claims”

“Best dealer I've dealt with for years. Way better than the big chain dealer in Savannah and Statesboro. No games, no BS. Got my f150 at true employee pricing versus the fake discount my local dealer gave. Definitely worth driving 80 miles down here. And the people are nice. Brandon my sales man and the sales/finance manager are both nice people to deal with. Only issue I had with the new truck was the rear bumper seems off centered a bit. But it doesn't seem to be wrecked or something. Wasn't sure if it came from factory this way. But it's sold as brand new, and I got full warranty if something happened to it. So I'm not too worried.”