Dick Hannah Volkswagen

“We came in hoping to purchase a 2026 Tiguan SEL R-Line, this was actually our third visit to this dealership specifically to look at this car and ready to discuss options after test driving. Jake and another salesman who helped us before Jake arrived were both excellent, knowledgeable about the SEL R-Line vs. the SE R-Line trim, patient with our questions, and never pushy. If this review were about them, it be a five star review. Unfortunately, once we moved to numbers, Jake brought in his finance manager, Sam, and the experience fell apart over the course of an hour. After we gave Sam a target out-the-door price, he went to his office, came back, discussed more, and eventually asked “if I can get you to this number, do I have your business?” We told him we weren’t in a rush and asked him to just check what he could actually do. He asked the same question again… and again… and again - you can tell he uses that phrase a lot. I counted 6 times that he asked that question over the course of him being vague about what he could do, pressuring us to commit before he’d even confirmed the number was possible. We finally said yes, if he could hit a specific price/price range, we’d move forward. He went back to his office again and by this point we were 45 minutes to an hour into the conversation. He came back out and said he’d made a mistake: he had been pricing the SE R-Line the whole time, not the SEL R-Line we test drove and had been discussing from the start. Because of that, he said, he couldn’t take anything off MSRP on the correct trim due to demand. So the finance manager spent nearly an hour pressuring us for a commitment on a car he wasn’t even quoting correctly, then told us he had no flexibility at all, on the actual car we wanted. There was no apology for the wasted time or the confusion. Getting the trim wrong as the person responsible for structuring the deal isn’t a small error, it’s LITERALLY your job. And then you return with an “Unfortunately I was looking at the wrong trim.” Not an apology, just an “unfortunately” and then trying to distract us by saying, maybe he could get us a lower APR, but still again not acknowledging the fact that the last hour was a complete waste of time. On top of that, Sam told us we needed to have held a Costco membership for at least a year to qualify for their ~$1,200 Costco auto discount. Costco memberships are annual regardless of when you sign up, so a “one year” minimum makes no sense, and he offered no documentation to back it up when asked. He also didn’t look at me and assumes what he should not and says if you’d be willing to go on the loan with him since you have a Costco membership already you could do that. I don’t need you to make suggestions on my finances I need you to help structure a deal and pay attention to the trim that you are looking at so we’re not sitting there for an hour talking about a negotiation that could never even happen to begin with based on what you’re saying. Jake and the other salesman deserve credit, they did their jobs well. But Sam’s combination of high-pressure tactics, not knowing which vehicle he was pricing, and an unverified claim about the Costco discount made this a frustrating and unprofessional experience. Even if we were to buy this car, we would definitely look at a different dealership to buy it from after that situation. Honestly I was blown away… absolutely insane.”

“I found the car that I wanted online, and called the dealership the next morning. I worked with Nate, who kept in great contact with me while getting approved for the loan. He was fantastic to work with! I picked up my car the next morning before Nate was in for the day, and had the pleasure of meeting with Garrett who walked me through the remainder of the buying process. Garrett was awesome. The guys in the finance department were great as well. Overall, my experience with Dick Hannah Volkswagen was super positive, and I would recommend them to anyone looking to buy a Volkswagen.”

“I want to personally shout out Vlad at Dick Hannah Service Center! I highly recommend Dick Hannah for whatever brand you choose. Now onto why I chose 5 stars, in short, customer service, quality and care. Vlad was able to address our concerns and provide us actionable solutions to keep us in the Volkswagen family and on the road! He was empathetic whilst keeping his knowledge and expertise about vehicle services as a guiding compass on how they could help. No robots, no ai chat bots just a father who understands the importance of being safe on the road with our little ones behind the way. Thank you Vlad from the bottom of my heart and I appreciate everything you do for the PDX/Vancouver metro area folks needing solutions for a resource they use every single day.”

“I've been purchasing cars from Dick Hannah since 2021, and I can't say enough about the exceptional service I've received. The staff has always been kind and helpful, making the entire process enjoyable. Zane was particularly supportive; he really listened to my needs and provided valuable assistance. However, it’s Vlad, the service employee, who has made the biggest impact on my experience. Vlad knows me well and always advocates for me with the sales department, ensuring my preferences are heard. His friendly demeanor and genuine interest in getting to know his customers make a significant difference. I trust him completely, and it’s clear he truly cares about his clients. I wouldn’t have been able to purchase two cars without his help. Taking my cars to service and working with Vlad is always great. I highly recommend Dick Hannah, especially if you have the chance to work with him!”

“An overall great car buying experience. After weeks of visiting multiple dealerships, we immediately felt comfortable at Dick Hannah VW and came back the same day to purchase. Jake, Zane and Sam were all fun and easy to work with. Jake was very patient and juggled 5 sets of keys at a time to show me every car I was remotely interested in. Zane helped create the perfect deal on the car we wanted within our budget, and explained coverages and warranties perhaps better than I’ve ever heard (without being pushy about them!). Sam stayed after hours to get our paperwork done and was especially helpful the next day when I had a few more questions about our paperwork. Very happy with our experience and wouldn’t hesitate to purchase another car from this dealership.”