Loyal Signature Motors

“My experience at Loyal Signature Motors was incredibly disappointing. I had an appointment to look at a 2017 Volvo XC90 T8 Plug-in Hybrid, but when I arrived, the salesperson wasn’t prepared for my visit despite receiving a text confirming my appointment. From the beginning, his attitude was rude, dismissive, and condescending. When I mentioned that I had previously asked about the warranty coverage on the vehicle, instead of simply answering my question, he responded, “What kind? There’s a lot.” I explained that I was asking whether there was bumper-to-bumper coverage, but he acted as though my question was unreasonable. I’m currently shopping several Volvos, so I didn’t immediately remember which one I had inquired about. Rather than helping me figure it out, he snapped, “Which one? I have a lot.” It felt like every question I asked was met with irritation instead of customer service. The worst part came when we discussed the vehicle itself. He repeatedly told me, “Let me educate you,” while providing information that was simply false. He insisted that the Volvo XC90 T8 was not an electric vehicle and proceeded to explain how a regular gas hybrid works. When I asked why the vehicle has a charging port and what the electric-only driving range was, he claimed it was basically “just the way cars were built that year” and that it was “the style.” That explanation is completely inaccurate. The XC90 T8 is a plug-in hybrid with a rechargeable high-voltage battery that can drive on electric power before the gasoline engine is needed. Ironically, during my test drive I found the Plug-in Hybrid driving modes myself, confirming the vehicle absolutely does have an electric driving function. I don’t expect every salesperson to know every technical detail about every vehicle, but I do expect honesty, professionalism, and respect. If someone doesn’t know the answer, they can simply say so or look it up. Instead, I was talked down to, given incorrect information, and treated as though I didn’t know what I was talking about. Buying a car is a major purchase, and customers deserve to be treated with respect—not condescension. As a Black and Asian woman, I also left feeling that I was treated differently than I should have been. I can't say for certain what motivated his behavior, but the dismissive tone, condescending comments, and overall treatment made me feel singled out and raised concerns that race may have played a role in how I was treated. Regardless of the reason, no customer should leave feeling disrespected or unwelcome. Based on my experience, I cannot recommend this dealership. Added screenshots of proof that the car I was looking at was indeed a plug-in hybrid that functions as both “electric” for a certain # of miles and then also functions as a gas car after those miles are driven.”

“Best dealership I’ve ever been to! I found them by pure chance and my experience was amazing. All the staff are very professional, friendly and HONEST (which is indeed rare in this line of business) it was a pleasure doing business with them and will definitely go back for my future buys 🙏”

“The was my best car buying experience. Hands down I would highly recommend this dealership for its unique car selection and quality service. Loyal Signature is a one of a kind used car dealership. Definitely a quality selection over quantity.. You wont be disappointed if you chose you next car from here. I am very happy with my recent purchase 🙂”

“The car was exactly as described — clean title, flawless body, and a remarkable service history. They were straightforward to deal with and made the buying process smooth. If you’re shopping for a used luxury vehicle and do your homework, Loyal Signature Motors is worth a visit. I’m very happy with my purchase and would recommend them to anyone looking for a well priced, quality used car. Thanks Atta, Amir and the whole team at Loyal Signature Motors”

“Amazing experience from start to finish! The customer service was absolutely perfect — super friendly, honest, and professional. Everything was smooth, stress-free, and handled with care. They really go above and beyond to make sure you’re happy. I’m extremely satisfied with my car and would 100% recommend this dealer to anyone looking for a great experience. Thank you again!”